Summary
Overview
Work History
Education
Skills
Affiliations
Community Service
Timeline
Generic
RICHARD D. WOODS

RICHARD D. WOODS

Minneapolis,USA

Summary

Dedicated and detail-oriented bank examiner with over 20 years of experience in private and for-profit sectors, highlighting extensive experience in regulatory audits, risk management, and consumer affairs. Multiple roles at Federal Reserve Banks, demonstrating a strong background in compliance with banking regulations and consumer protection laws, along with significant experience in customer service and the non-profit sector. I have a strong record of ensuring bank policy is consistently followed and applied to all customers.

Banking professional with extensive expertise in evaluating financial institutions for regulatory compliance and operational integrity. Adept at identifying and mitigating risks while fostering collaborative and results-driven environment. Known for analytical precision and adaptability to evolving regulatory landscapes.

Overview

21
21
years of professional experience

Work History

Consumer Affairs Associate Bank Examiner II

Federal Reserve Bank of Atlanta
08.2024 - Current
  • Conducted reviews of lending and deposit activity to ensure consistent application of bank policy across all customers.
  • Identified gaps in bank policy and proposed solutions that promoted a more effective risk management framework.
  • Participated in reviews and activities to ensure compliance with applicable Fair & Responsible Banking laws and regulations.
  • Responded to frequently changing regulatory requirements and industry issues, maintaining continuous compliance.
  • Communicated complex regulatory and policy information to a wide variety of stakeholders, including bank management and community leaders.
  • Respond to frequently changing regulatory requirements and industry issues with agility and adaptability, maintaining continuous compliance.
  • Using a risk-based approach, evaluated a bank's overall health and identify potential problems. This involves reviewing areas such as loans, interest rate and underwriting risk.
  • Monitored lending activities to ensure fair treatment of borrowers and adherence to consumer protection, anti-discrimination, and community reinvestment laws.

Consumer Affairs Assistant Bank Examiner

Federal Reserve Bank of Minneapolis
11.2021 - 08.2024
  • Analyzed supervised institution's performance in complying with consumer compliance laws, regulations, and regulatory policies.
  • Responded to frequently changing regulatory requirements and industry issues with agility and adaptability.
  • Served effectively as a member of a team to ensure the successful completion of supervisory events, including assessment of the financial organization’s overall condition, risk management systems, and compliance with applicable laws and regulations.
  • Determined the quality of financial organizations’ internal controls, audit systems, board/management oversight, and other risk management systems, communicating findings and assessments to various stakeholders.

Customer Contact Center Representative

Federal Reserve Bank of Minneapolis
09.2019 - 11.2021
  • Utilized critical thinking and communication skills to build trusting relationships with internal and external customers, providing individualized support to achieve suitable resolutions.
  • Established and maintained accurate customer records and documents to ensure completion of processes, transaction details, and payments.
  • Provided support for general, technical, and specific customer inquiries regarding Treasury Securities, TreasuryDirect, and Treasury Direct accounts.
  • Collaborated with co-workers to identify daily trends and business needs, improving operational efficiencies through open dialogue and feedback for personal and professional growth.
  • Ensured consistent protection of customer personal and financial information by adhering to all Treasury Department, Fiscal Services, and Federal Reserve regulations, guidelines, and procedures.
  • Utilized multiple software applications including Siebel, SBVV (Savings Bonds Valuation Tool), TreasuryDirect, and Brainware Intelligence to retrieve and relay customer information and identify system interoperability.

Account Manager

CU Companies
10.2015 - 07.2017
  • Incorporated cross-selling, telemarketing, and direct marketing techniques to understand and integrate customer needs, increasing customer satisfaction by 30%.
  • Set, defined, and maintained team's monthly goal of 75-100 closed and funded loans per quarter.
  • Mentored 10 team members by facilitating weekly brainstorming and role-playing sessions to create customized programs based on customer needs.

Senior Mortgage Loan Processor

Credit Unions & Banks
11.2004 - 10.2015
  • Investigated and recommended approval or disapproval of mortgage loans based on established institutional risk guidelines.
  • Obtained personal and financial data through thorough document reviews and direct interviews of loan applicants to ensure mutual benefit for customer and bank.
  • Coordinated with buyers, sellers, title companies, attorneys, escrow agents, and real estate agents to collect information for loan submissions and ensure effective communication.

Education

Bachelor of Science - Social Work

Augsburg College
05.2001

Skills

  • Operational risk management
  • Compliance, banking laws, and regulations
  • Risk mitigation strategies
  • Internal controls evaluation

Affiliations

  • Member, Toastmaster (2019)
  • Member, Diversity Inclusion Group (2019)
  • Founding Member/Leadership Team, Umoja ERN (2020)
  • Mentee, 2020 FRB Mentorship Program
  • FedStart Guide (2021)
  • Strategic Direction Award Winner (2021)
  • Inclusion Task Force Advisory Board
  • Inclusion Task Force RFQ/RFP - SRC D&I Training

Community Service

  • Northside Achievement Zone/Project for Pride in Living, Family Coach/Program Manager/Housing Specialist, Minneapolis, MN, 2017-08, 2019-08, Provided guidance to 35-40 families seeking employment or housing resources, helping them identify and remove roadblocks such as credit history, criminal records, and application fees., Collaborated and partnered with organizations including Hired, Project for Pride in Living, and the Department of Human Services to facilitate sustainable change., Facilitated community engagement events with partner organizations to increase awareness and support for systemic issues affecting generational poverty.
  • Upward Sports, League Director, 2010-01, 2019-05, Implemented and enforced league policies and rules by maintaining open communication with all parties, ensuring a positive basketball experience for children and parents., Collaborated daily with 30 team members to accomplish assignments and achieve team targets, ensuring games ran smoothly and on time., Partnered with families after the basketball season to support children's educational goals and aspirations.

Timeline

Consumer Affairs Associate Bank Examiner II

Federal Reserve Bank of Atlanta
08.2024 - Current

Consumer Affairs Assistant Bank Examiner

Federal Reserve Bank of Minneapolis
11.2021 - 08.2024

Customer Contact Center Representative

Federal Reserve Bank of Minneapolis
09.2019 - 11.2021

Account Manager

CU Companies
10.2015 - 07.2017

Senior Mortgage Loan Processor

Credit Unions & Banks
11.2004 - 10.2015

Bachelor of Science - Social Work

Augsburg College

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