Richard E. Anderson
Manager Human Resources
Kailua,HI
Summary
I have been employed by the United States Postal Service since September 12, 1987. I just passed the thirty-seven (37) year milestone in September of 2024, in addition to four (4) years of Marine Corps service for a total of forty (40) years of government service. I began my career as a Mailhandler in the Los Angeles District and was promoted to Electronic Data Processing System (EDP) Coordinator EAS-15, in the Management Information Systems Department in April 1991. I received two (2) subsequent promotions to Information Systems Specialist EAS-17, and Information Systems Specialist EAS-19. I was also selected to serve as the Year 2000 Coordinator for the Los Angeles District. I was promoted to the position of Supervisor (Manager) Information Systems EAS-21 in the Information Systems Department at the Los Angeles Network Distribution Center (LANDC) having been promoted to that position August 10, 2022. I was promoted to Manager Information Technology EAS-23 in the Los Angeles District in 2009 and served in that capacity until March 0f 2019.
As Manager Information Technology in the Los Angeles District, I supervised a staff of three (3) I.T. Specialists, overseeing I.T. Support of the entire Los Angeles District, which included Support of the Los Angeles Processing & Distribution Center LAP&DC and overall Support of the Los Angeles International Service Center (LAXISC) and the Los Angeles Network Distribution Center (LANDC). Los Angeles District I.T. Support also encompassed 170 plus Stations, Post Offices and Branches.
I was promoted to the Manager of Safety/Health and Resource Management within the Honolulu District in March 2019 and subsequently was reclassified to the Manager of Safety in 2021. Safety is about keeping employees safe. I am proud of our Safety Engagement program.
I am currently the Manager of Field Human Resources Hawaii. I am an experienced leader in Human Resources, Safety, Information Technology. I apply Lean Six Sigma disciplines to optimize project management and day to day tasks. I have led many high-profile project management teams and possess the skills to work with cross-functional departments to accomplish organizational goals. Due to my tenure with the company my focus now is being committed to developing a bench of future leaders through coaching and mentoring. I emphasize the importance of one's personal and family life, to improve one's work-life balance and work environment.
Overview
16
16
years of professional experience
Work History
Manager of Field Human Resources Hawaii
United States Postal Service
Honolulu, Hawaii
03.2019 - Current
- Experienced leader in Human Resources, Safety, Information Technology
- Apply Lean Six Sigma disciplines to optimize project management and day-to-day tasks
- Led many high-profile project management teams and possess the skills to work with cross-functional departments to accomplish organizational goals
- Committed to developing a bench of future leaders through coaching and mentoring
- Emphasize the importance of one's personal and family life, to improve one's work-life balance and work environment
Manager of Safety/Health and Resource Management
United States Postal Service
Honolulu
03.2019 - 01.2021
- Safety is about keeping employees safe
- Proud of our Safety Engagement program
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager Information Technology
United States Postal Service
Los Angeles
01.2009 - 03.2019
- Supervised a staff of three (3) I.T
- Specialists, overseeing I.T
- Support of the entire Los Angeles District, which included support of the Los Angeles Processing & Distribution Center LAP&DC and overall support of the Los Angeles International Service Center (LAXISC) and the Los Angeles Network Distribution Center (LANDC)
- Los Angeles District I.T
- Support also encompassed 170 plus Stations, Post Offices and Branches
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Implemented agile project management methodologies to improve delivery timelines and reduce risks associated with technology projects.
- Reduced helpdesk response times through streamlined processes and improved knowledge base documentation.
- Introduced comprehensive training programs for end-users on new systems or software updates.
- Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
- Conducted regular audits of IT systems to identify areas requiring optimization or additional security measures.
- Mentored junior IT staff, fostering a culture of continuous learning and professional development.
- Optimized network performance with proactive monitoring and system maintenance tasks.
- Established IT governance framework to ensure compliance with industry standards and regulations.
- Managed IT budget effectively, prioritizing investments to align with strategic goals.
- Led digital transformation initiatives, driving innovation and operational excellence across the organization.
- Spearheaded efforts to automate routine tasks, freeing up team resources for higher-value projects.
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
- Streamlined internal communication by introducing collaboration tools for cross-functional teams.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
- Wrote strategic business plans outlining need for departmental information technology resources.
Skills
Leadership, Project Management, Team Collaboration, Problem-Solving, Lean Six Sigma certified
undefinedTimeline
Manager of Field Human Resources Hawaii
United States Postal Service
03.2019 - Current
Manager of Safety/Health and Resource Management
United States Postal Service
03.2019 - 01.2021
Manager Information Technology
United States Postal Service
01.2009 - 03.2019
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