Richard Echols
Charlotte,NC
Summary
Dedicated School Security Officer with a strong focus on safety protocol enforcement, crisis management, and effective conflict resolution. Proven ability to ensure a secure environment for students and staff.
Overview
10
10
years of professional experience
Work History
School Security Officer
Charlotte Mecklenburg School System
Charlotte, N.C.
06.2023 - Current
- Monitored school premises, enhancing safety and security for students and staff.
- Conducted regular patrols of buildings and grounds, deterring unauthorized access and maintaining a secure environment.
- Collaborated with law enforcement to effectively respond to emergencies and incidents.
- Assisted in conflict resolution among students, fostering a safe and supportive learning environment.
Insurance Agent
GoHealth
Charlotte, North Carolina
07.2018 - 04.2022
- Educated clients on insurance benefits and coverage options, improving their decision-making.
- Managed client inquiries, resolving issues efficiently and effectively.
- Responded to customer inquiries, ensuring high levels of service and satisfaction.
- Prepared documents, including applications, endorsements, renewals, and cancellations, streamlining administrative processes.
Store Manager
Family Dollar
Charlotte, North Carolina
05.2016 - 06.2018
- Supervised daily store operations, optimizing inventory management systems to enhance availability and reduce stock discrepancies.
- Strengthened workflow productivity by hiring and developing top talent, creating a more efficient team dynamic.
- Resolved customer complaints promptly, ensuring customer satisfaction and fostering loyalty.
Education
High School Diploma -
Olympic Senior High
Charlotte, NCBusiness Administration
North Carolina A&T State University
Greensboro, NCSkills
- Safety enforcement
- Emergency response
- Crisis management
- De-escalation techniques
- Campus operations
- Campus patrol
Accomplishments
- Community Youth Coach for over 30 years. Establishing community sports ministry non profit to counsel youth. US Army veteran: Honorable Service
Timeline
School Security Officer
Charlotte Mecklenburg School System
06.2023 - Current
Insurance Agent
GoHealth
07.2018 - 04.2022
Store Manager
Family Dollar
05.2016 - 06.2018
High School Diploma -
Olympic Senior High
Business Administration
North Carolina A&T State University