Richard Eddings

• Developed and implemented a new technical
• Evaluated hiring, firing, and promotions requests.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Incorporated design changes based on feedback from suppliers.
• Assisted in development of long-term strategies to grow department and resources.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Evaluated project feasibility based on material, equipment and labor expenses.
• Implemented new strategies to reduce costs and improve efficiency of engineering team.
• Analyzed and interpreted customer requirements to develop engineering solutions.
• Worked with fabricators to test prototypes and develop production processes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Oversaw demand planning, purchasing, and logistics.
• Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
• Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
• Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.

• Designed accountability program for employees.
• Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
• Reviewed work reports and suggested process changes for improved efficiency.
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
• Participated in creation of device hardening techniques and protocols.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

Department head for 50 person, 24x7x365, IT Service Management, Service Delivery, and Professional Services organization for the customers of General Dynamics Mission Systems.

Develop strategic roadmaps using Strategy Maps and the Balanced Scorecard, conduct feasibility studies, and develop cost proposals with lines of business.

Responsible for service availability, problem management , capacity management - escalation point of contact for Major incidents.

Drive ITIL principles to all aspects of organization, with a focus on documentation of knowledge to support all programs and customers, 24x7x365.

Deploy ITSM and technical solutions starting with the proof of concept, through full deployment and support integration into current systems and solutions.

Identify, recommend and lead continuous network infrastructure improvement efforts.

Find and recommend new and innovative products, services and solutions.

Drive innovation and automation across the service portfolio and enable other teams to do the same.