Richard E. Kneuvean

Manage customer complaints to resolution. Customer Satisfaction is the end goal.

Manage Manufacturer Claims & RMA's.

Troubleshoot potential flooring installation issues for a potential customer's home.

Assist as needed in all departments.

• Design and sell waterproofing systems to residential & commercial entities
• Memorize scripts for every discipline. Trained 4 hours per week.
• Establish rapport with homeowners during home inspection
• Follow guidelines to close sales in home during sales call
• Current Ave Dollar per Lead is: $4,446
• Closing Ratio: .350
• Role Play & Script Memorization

• Territory included over 100 retail and commercial flooring accounts
• Represent 56-plus flooring brands of products for purchase by retail flooring dealers
• Consult w/dealers re: profit margin, cash liquidity, marketing & advertising campaigns
• Conduct Product Knowledge seminars with retail sales staff to show features and benefits of products/programs
• Called on Architects & Designers and facility managers to get products specified
• Assisted retailers with main street project work from cradle to grave scenarios
• Named Salesman of the Year 2012 for sales growth (24% above previous year)

• Consistent Top 10 performer in a region with 40 sales managers
• Territory includes 80 known dealers and $2.8 million in gross sales
• Increased sales in 18 dealers by average of 75% from previous year
• Set and exceeded yearly, monthly, weekly and daily sales goals
• Consult w/dealers re: profit margin, cash liquidity, marketing & advertising campaigns, etc

• Highest ranking sales of all other executives (10) in Atlanta for the month of March and April 2004
• Sell wholesale cars to 30 franchise dealers and 10 independent dealers in N. Ga. area on a weekly basis
• Use role-play scenario to enhance dialogue with supervisor & peers in order to overcome objections with customers

• Actively pursued new business through cold-calling, direct mail and outside lead gathering tactics
• Arranged meetings with decision makers of Fortune 500 companies for fact-finding interviews and presentations
• Strategically targeted potential customer data to determine if EFS programs would allow cost savings in acquisition, maintenance, insurance and disposition of vehicles
• Qualified for and attended Franklin Covey Time Management Seminar

• As Store Manager was responsible for managing a team of eleven representatives and 350 vehicles (largest branch in Atlanta).
• Directed branch operating and sales efforts in short and long term auto rentals generating $3.5 million in sales and $800K in profits annually.