Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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RICHARD ELLIS JR.

Pensacola,FL

Summary

To advance my career in a role catered to my skills that I would enjoy and thrive in. To not only be part of the success, but to be a key contributor to the company by going above and beyond to exceed expectations. To build meaningful relationships, learn new skills, and grow as a person and employee to one day reach my full potential.

Overview

9
9
years of professional experience

Work History

Solution Specialist Mobile

Cox Retail
03.2023 - Current
  • I am still the NPS Bluechip of the team, so I am responsible for making sure not only team morale stays up, but customer experience is great and taking care of de-escalations and tech support!
  • Responsible for monthly sales goals by showing value in our products
  • Providing customers with a wonderful experience to ensure value in long term relationships
  • Providing solutions to different scenarios and being able to present them confidently
  • Being able to speak clearly and properly for explanation to customers
  • Structured projects and ideas to keep up team mural to keep everyone focused and happy to be there
  • Being able to team sell and work in groups to hit goals
  • Working competitively and still being able to help one another
  • Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
  • Consistently exceeded sales targets by cultivating a deep understanding of client needs and positioning products as optimal solutions for their unique challenges.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Experience Guide

Echopark Automotive
08.2022 - 01.2023
  • Responsible for monthly sales goals by showing value in our product
  • Finding value in cars to see if they are good to sell
  • Getting to know guests to see what car the perfect fit for would be
  • Transporting cars from one location to the other safely
  • Ability to provide information needed to tutor guests about vehicles

Solution Specialist

Cox Retail
06.2020 - 08.2022
  • Responsible for monthly sales goals by showing value in our product
  • Providing customers with a wonderful experience to ensure value in long term relationships
  • Providing solutions to different scenarios and being able to present them confidently
  • Being able to speak clearly and properly for explanation to customers
  • Structured projects and ideas to keep up team mural to keep everyone focused and happy to be there
  • Being able to team sell and work in groups to hit goals
  • Working competitively and still being able to help one another

Internet Salesperson

Cox TPR
01.2020 - 04.2020
  • I worked in Walmart's selling internet plans for a few months
  • It taught me how to use my people skills and bond with customers to make sales
  • Unfortunately, COVID happened so all third-party associates were stopped due to Walmart not allowing third party vendors in their store anymore

Stocker

Sams Club
06.2019 - 01.2020
  • Working at Sam's Club taught me how big retail stores function and how to help customers around and keep up with a nice clean environment
  • It also taught me how to deal with a fast-paced environment and how not to stress in stressful situations

Team Leader

McDonalds
02.2016 - 01.2020
  • I started working here at 15 years old
  • McDonald's was the first step in my working journey, it taught me customer service while I was young, and it also helped me to mature quicker than others my age
  • Being promoted at 16, I trained people older than me of course and I had to get used to managing a team early
  • (It was a challenge due to people not wanting to answer someone so young.)

Education

Cybersecurity -

Pensacola State College
11.2024

High School -

Pensacola High School
01.2019

Skills

  • EXCEPTIONAL CUSTOMER SERVICE
  • PROBLEM SOLVING/TROUBLESHOOTING
  • COMMUNICATION (WRITTEN/IN PERSON/ OVER THE PHONE)
  • SALES AND MEETING SALES QUOTAS
  • ABILITY TO COACH AND HELP OTHERS GROW
  • PROFICIENT IN MICROSOFT OFFICE
  • DE-ESCALATIONS
  • ATTENTION TO DETAIL
  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support

Accomplishments

  • Sales Performance Leader for Gulf Coast Market
  • 2021-2024 NPS Bluechip
  • Multiple PSU Quarterly Champion (2020-2024)
  • Multiple Revenue Quarterly Champion (2020-2024)
  • Sales Revenue Leader of Gulf Coast Market 2023
  • STORE MVP 2024

-January -June

-February - July

-March - August

-April - September


Timeline

Solution Specialist Mobile

Cox Retail
03.2023 - Current

Experience Guide

Echopark Automotive
08.2022 - 01.2023

Solution Specialist

Cox Retail
06.2020 - 08.2022

Internet Salesperson

Cox TPR
01.2020 - 04.2020

Stocker

Sams Club
06.2019 - 01.2020

Team Leader

McDonalds
02.2016 - 01.2020

High School -

Pensacola High School

Cybersecurity -

Pensacola State College

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RICHARD ELLIS JR.