Richard England
Cleveland,OH
Summary
Accomplished hospitality professional with a proven track record at Morton's The Steakhouse, specializing in team member training and guest relations management. Expert in wine pairings and menu memorization, I excel in elevating dining experiences and mentoring staff to exceed sales goals. My approach combines keen industry knowledge with a passion for fostering warm customer relationships.
Overview
19
19
years of professional experience
Work History
Server/Trainer
Mortons The Steakhouse
03.2021 - Current
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
- Upsold high end wines, craft cocktails and meals
- primarily worked with high end clientel
Server
Ruths Chris Steakhouse
01.2017 - 10.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Lead Bartender
Red Lobster Restaurant
03.2005 - 01.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained 20 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Ohio And Federal Real Estate Certifications - Real Estate
Ohio Business College
Sandusky, OH01.2021
Skills
- Team Member Training
- Food spoilage prevention
- New employee mentoring
- Menu Memorization
- Wine Pairings
- Food Quality Standards
- Food and beverage pairings
- Wine service
- Guest Relations Management
- Front-of-house display creation
- Kitchen Communication
- Staff Scheduling
- Allergy awareness
- Service prioritization
Timeline
Server/Trainer
Mortons The Steakhouse
03.2021 - Current
Server
Ruths Chris Steakhouse
01.2017 - 10.2020
Lead Bartender
Red Lobster Restaurant
03.2005 - 01.2017
Ohio And Federal Real Estate Certifications - Real Estate
Ohio Business College
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