Richard Espinoza
Temecula,CA
Summary
A motivated and goal focused professional, successful from beginning to completion, with recognition for being detail-oriented. Adaptable with an ability to transition into any work environment, succeeding and accomplishing set goals.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Dominos Supply Chain Center
05.2022 - 12.2022
- Dominos supply chain |Ontario, CA
- Responsible for accurate and timely receiving/data processing of all received inventory goods and materials
- Conduct inbound inspections on all food and non-food goods for damages
- Verify and interpret shipping documents, packing list, and purchase order with associated line number while confirming product and perform accurate count of all items
- Print and attach RFID Tags to each item/pallet received and out away
- Operate handheld Scanners to move inventory through receiving into locations after processing
- Complete/scan receiving documents and packing list/ purchase orders with signatures and any notations regarding shipment receipt discrepancies
- Organize staging area for maximum efficiency for processing and verification
- Identify discrepant items- take photographs, note any damages, gather documentation and notify Supervisor or Warehouse Management
- Meet all deadlines for time sensitive operations and task.
Ecommerce
03.2019 - 04.2022
- Sales|B2B|Customer experience rep | International e-z up
- Developed new business from leads and existing customers resulting in overall average of 65% in marginal profits
- Increased daily sales average by 27% utilizing upselling tactics.
- Achieved quarterly bonuses averaging over 98% Quarterly in Net Sales
- Reduced customer returns by 18% increasing overall profits
- Effortless ability to build trust with longtime and new Customers
- Worked safely around moving machinery
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Consistently lifted materials weighing as much as 70 pounds
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records
- Created and managed social media campaigns to increase brand engagement
- Continually maintained and improved company's reputation and positive image in markets served
Customer service
05.2013 - 02.2019
- Leasing sales| debt collections rep |mor furniture, Rac acceptance
- Acted as Liaison for MOR Furniture and Customer by offering Customer RAC Acceptance 3rd Party in House Lease to own financing
- Averaged 10-25 outbound collection calls daily for Customers past defaulting their lease agreement
- Recovered over $10,000.00 plus in defaulted monthly payments including late fees and interest
- Other duties included but not limited to, Skip Tracing, pulling Credit Report to verify current Residence, Employer.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Promptly responded to inquiries and requests from prospective customers
- Investigated and resolved accounting, service and delivery concerns
Customer Service
Alta Vista Credit Union
10.2010 - 05.2013
- Asset protection and recovery|alta vista credit union
- Performed credit servicing calls while delivering first class customer service
- Achieved specific performance targets based on call monitoring scores, effectiveness of outstanding balances collected and daily volume handled/productivity
- Negotiated, collected and performed credit control risk accounts in adherence with FDCPA guideline and procedures.
- Cash allocation, credit note and debit note processing to member account
- Credit line reviews, member service, account aging management, administration, operational controls, delinquent account collection, payment management and processing
- Provided high level of customer service throughout all transactions of service via incoming/outgoing phone calls and personal visits
- Communicate with internal staff within and outside finance department to provide status updates and request for information
- Handled customer inquiries and suggestions courteously and professionally
Education
Certified welder, pomona, ca RECEIVED A.W.S D1.1 STRUCTUAL WELDING CERTIFICATION -
Cajon High School
Weld Center 10.2018
High SCHOOL DIPLOMA - General Studies
Cajon High School
San Bernardino, CA06.1999
Skills
- AND STRENGTHS:
- Excellent verbal communication skills
- Pleasant phone voice/mannerisms
- Effective time management
- Able to work efficiently and accurately in atmosphere of frequent interruptions
- Approachable
- Proficient PC skills
- Ability to establish and maintain cooperative relationships with customers and employees
Timeline
Warehouse Associate
Dominos Supply Chain Center
05.2022 - 12.2022
Ecommerce
03.2019 - 04.2022
Customer service
05.2013 - 02.2019
Customer Service
Alta Vista Credit Union
10.2010 - 05.2013
Certified welder, pomona, ca RECEIVED A.W.S D1.1 STRUCTUAL WELDING CERTIFICATION -
Cajon High School
High SCHOOL DIPLOMA - General Studies
Cajon High School
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