Richard Estrada
Norwalk,CA
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creating and maintains professional and loyal relationships with co-workers, staff and clients while keeping a positive mindset. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
10
10
years of professional experience
Work History
Owner
360 Home
Norwalk, CA
03.2020 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
Lead Service Representative
Kaiser Permanente
Bellflower, CA
01.2017 - Current
- Provided excellent customer service to members in person and over the phone.
- Resolved escalated customer complaints in a timely manner.
- Trained new staff members on proper customer service procedures.
- Managed the daily operations of the service rep team.
- Fix appointment errors in order to meet access.
- Collect and safely deposit payments.
Lift Team Technician
Good Samaritan Hospital Medical Center
Los Angeles, CA
02.2015 - 04.2017
- Assisted in the loading and unloading of patients from bed to wheelchair.
- Facilitated safe transport of medical equipment to and from healthcare facilities.
- Maintained accurate records of all patient transportation services provided.
- Ensured that all paperwork related to patient transfers was completed accurately and promptly.
Sales Representative
Champion Dodge
Norwalk, CA
05.2014 - 02.2015
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
Education
High School Diploma -
Norwalk High School
Norwalk, CA07-2013
Skills
- Business Management
- Customer Relations
- Project Management
- Relationship Building
- Great interpersonal skills
- Google Analytics
- Administrative Support
- PC proficient
- Time Management
- Office Administration
Languages
Spanish
Native/ Bilingual
Timeline
Owner
360 Home
03.2020 - Current
Lead Service Representative
Kaiser Permanente
01.2017 - Current
Lift Team Technician
Good Samaritan Hospital Medical Center
02.2015 - 04.2017
Sales Representative
Champion Dodge
05.2014 - 02.2015
High School Diploma -
Norwalk High School
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