Summary
Overview
Work History
Education
Skills
Hiking
Languages
Timeline
Server

Richard Fabbri

San Jose,CA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

33
33
years of professional experience

Work History

Server

Fames Eatery And Bar
03.2010 - 12.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Flames Coffee Shop
03.2002 - 03.2011
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Airport Customer Service Agent

American Airlines
04.1995 - 09.2001
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Used airline computer system to create airline tickets and boarding passes.
  • Operated PA system to make announcements regarding flight activity.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Introduced complex baggage screening system, increasing screening accuracy by [Number]%.
  • Recommended [Type] corrective measure to handle customer complaints, decreasing complaints by [Number]%.

Supermarket Employee

Safeway
02.1993 - 05.1998
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Removed trash, swept and mopped floors for professional appearance.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Retrieved items for customers and verified prices.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.

Education

San Jose State University
San Jose, CA

Bachelor of Arts -

West Valley College
Saratoga, CA
06.1992

High School Diploma -

Pioneer High School
San Jose
06.1989

Skills

  • Menu Memorization
  • Food Preparation and Safety
  • To-Go Order Preparation
  • Quality Control
  • High-Volume Dining
  • Food Sales and Promotion
  • Dining Customer Service
  • Sales Expertise
  • Special Dietary Requirements
  • Dining Area Maintenance
  • Table Setting Arrangements

Hiking

Love public regional parks!!

Languages

Italian
Native or Bilingual

Timeline

Server

Fames Eatery And Bar
03.2010 - 12.2022

Server

Flames Coffee Shop
03.2002 - 03.2011

Airport Customer Service Agent

American Airlines
04.1995 - 09.2001

Supermarket Employee

Safeway
02.1993 - 05.1998

San Jose State University

Bachelor of Arts -

West Valley College

High School Diploma -

Pioneer High School

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Richard Fabbri