Open To Work
Richard Felch
East Hampstead,NH
Summary
Accomplished Credit Analyst promoting more than 30 years developing skills in customer service, account oversight and collections. Experienced with financial analysis and credit risk assessment, focusing on evaluating borrower creditworthiness. Track record of effective collaboration and communication with cross-functional teams to achieve organizational objectives. Experience with international and domestic collection portfolios. Most recently was the point person on the merger of the complete AR from Lutronic to the parent company Cynosure.
Overview
39
39
years of professional experience
Work History
Senior International Credit Analyst
Cynosure
09.2008 - Current
- Prioritized tasks to meet or exceed timelines and supervised multiple responsibilities at same time.
- Work directly with International finance and sales teams.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
- Involved in transition of two systems Oracle and SAP.
- Handle all International Distributors for Cynosure. Performing meetings and provide daily and monthly reports to management and sales department.
- Work with customer care to solve all disputes and collection/sales issues.
- Constantly have made all collection goals per month and quarter.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Contacted customers and requested financial documentation.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Placed customer accounts on hold due to past due payments.
- Offered insight to upper management regarding credit decisions.
- Made decisions and recommendations about extending lines of credit.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- .Previously handled both the portfolio forCanada and All of our International Distributors.
- Worked directly with Canadian Lease companies providing all information needed for loans and assuring quick turn around of lease payments.
- Assisted Management with our Doubtful account. Providing detail of uncollectible revenue.
- Have handled tax issues for Canada and VAT for International. Proving documentation for correct tax for invoices.
Commission Analyst/Demo Coordinator/Credit Collections Specialist
ZOLL Medical Corporation
01.1999 - 09.2006
- Quantified debtor balances to avoid late payments and bad credit.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Reviewed files to select delinquent accounts for collection efforts.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Factoring commission percentages relevant to each region's sales margins.
- Implemented a structured classification to report sales commissions for each region.
- Improved and reduced the processing time to meet monthly and quarterly deadlines.
- Organize and prepare quarterly reports for auditors.
- Communicate directly with Senior, Regional and Territory Managers t insure accurate commission pay out.
- Organized a record keeping system of inventory product names, serial numbers, returns and claims by region.
Credit Collection Manager
Marvel Lighting Corp
05.1994 - 12.1999
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Accounts Receivable Manager
H & GCL
04.1987 - 05.1994
- Prepared bills receivable, invoices, and bank deposits.
- Resolved valid or authorized deductions by entering adjusting entries.
- Updated aging reports based on daily audits.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Designed and maintained financial models to identify and measure risks.
- Completed daily process adjustments to maintain accuracy.
- Prepared all necessary reports and intergraded all Accounts Receivable functions from the acquisition of two other companies
Education
No Degree - Accounting
Northeastern University
Boston, MA09.1993
Skills
- Analyst Relations
- SAP and Oracle Skills
- Word/Excel
- D&B Report Analysis
Timeline
Senior International Credit Analyst
Cynosure
09.2008 - Current
Commission Analyst/Demo Coordinator/Credit Collections Specialist
ZOLL Medical Corporation
01.1999 - 09.2006
Credit Collection Manager
Marvel Lighting Corp
05.1994 - 12.1999
Accounts Receivable Manager
H & GCL
04.1987 - 05.1994
No Degree - Accounting
Northeastern University
Work Preference
Job Search Status
Open to workDesired start date: Flexible