Richard Ferensic
Copley,OH
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
20
20
years of professional experience
Work History
Dining Room Manager
Brookdale Senior Living Facility
12.2021 - 12.2023
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
Clubhouse Manager
Glenmoor Country Club
05.2018 - 12.2021
- Streamlined operations by developing efficient processes for staff scheduling, inventory control, and facility maintenance.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
Assistant General Manager
Fairlawn Country Club
01.2012 - 01.2018
- Managed private events over 100 guests
- Responsible for staffing and directing casual dining
- Increased member satisfaction in casual dining
- Oversaw staffing and operations of men's locker room
- Coordinated food and beverage operations at the pool complex.
Director of Operations
Shoreby Club
01.2009 - 01.2011
- Responsible for hiring and scheduling all front of the house staff
- Managed all private events
- Oversaw employee health insurance and 401k program
- Ensured all beverage costs were low via controlled ordering & inventories
- Maintained the highest standards in the industry of overnight guest rooms.
Director of Operations
Carousel Dinner Theatre, LLC.
01.2005 - 01.2009
- Led an executive team of eleven overseeing a front and back of house staff of 150+
- Ensure complete guest service satisfaction for individual, group, and subscriber guests totaling over 180,000/year by consistent face to face interaction, as well as supervision and training of employees
- Continuous improvement of service staff etiquette and professionalism
- Upgrade food service and quality while minimizing expenses saving a budgetary amount of $60,000+ with a PPA of $10+
- Administer three banquet and meeting areas including events in the theatre for over 800 guests
- Complete staff reviews and bonus incentives
- Oversee menu development
- Chair Safety and Business Continuity Committee.
Director of Food & Beverage Services at Geneva State Park
Delaware North, Inc.
01.2004 - 01.2005
- Oversaw all aspects of food and beverage services including: purchases, budgeting, staffing, facility maintenance, guest services, efficiency, and cost analysis
- Provided direction and supervision of staff
- Interacted with local wineries in creating a signature wine for hotel
- Responsible for corporate banquet.
Education
Skills
- Wine pairing knowledge
- Complaint Handling
- Food safety knowledge
- Leadership trained
- Housekeeping
- Customer Service
- Team Management
Other General Manager Experience
- Twin Lakes Country Club
- Wooster Country Club
- Rosemont Country Club
Career Strengths And Highlights
- Leadership/Management
- Systems, policies and procedures development & implementation
- Fiscal responsibility & management
- Minimization of operating cost while consistently increasing yearly revenue
- Market analyzation and research
- Maintaining and exceeding top tier experiences of guests|members
- Guest|Member growth, retention, programming & services
- Member and private event planning, coordination and execution of 10-1000 guests
- Hiring, training and retaining team members of superior caliber
References
available on request
Timeline
Dining Room Manager
Brookdale Senior Living Facility
12.2021 - 12.2023
Clubhouse Manager
Glenmoor Country Club
05.2018 - 12.2021
Assistant General Manager
Fairlawn Country Club
01.2012 - 01.2018
Director of Operations
Shoreby Club
01.2009 - 01.2011
Director of Operations
Carousel Dinner Theatre, LLC.
01.2005 - 01.2009
Director of Food & Beverage Services at Geneva State Park
Delaware North, Inc.
01.2004 - 01.2005