Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Ferguson

Surprise,AZ

Summary

Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 5 years of development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.

Overview

19
19
years of professional experience

Work History

Business Owner

Ferguson Distributing LLC
10.2012 - 09.2022
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.

Department Manager

Lowes Home Improvement
03.2007 - 10.2012
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.

Loss Prevention Agent

Sears Department Store
04.2003 - 02.2007
  • Developed and launched a loss-prevention program.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Developed and presented training programs for clients and departments within company.
  • Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.

Education

Associate of Science - Criminology

Cuesta College
San Luis Obispo, CA

Skills

  • Verbal and Written Communication
  • Loss Prevention Policies
  • Asset Recovery
  • Safety Violations
  • Law Enforcement Collaboration
  • CCTV Systems
  • Internal Fraud
  • Court Testimony
  • Shoplifter Detention
  • Store Protection
  • Fire Safety Regulations
  • Prevention Techniques
  • Shoplifter Detection
  • Crime Prevention
  • Recovering Merchandise
  • Suspicious Activity Surveillance
  • Footage Review
  • Documenting Evidence
  • Customer Monitoring

Timeline

Business Owner

Ferguson Distributing LLC
10.2012 - 09.2022

Department Manager

Lowes Home Improvement
03.2007 - 10.2012

Loss Prevention Agent

Sears Department Store
04.2003 - 02.2007

Associate of Science - Criminology

Cuesta College

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Richard Ferguson