Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
SalesManager
RICHARD S FERGUSON

RICHARD S FERGUSON

Kissimmee,Fl.

Summary

 

Dedicated  Manager/ Assistant Manager with more than 15 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.

Overview

27
27
years of professional experience

Work History

Sales Manager

TigerDirect
Orlando, FL
04.2012 - Current
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Sr. Store Manager

FedEx Office
Orlando, FL
02.2016 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Assistant Store Manager

Office Max
Kissimmee, FL
04.2008 - 04.2012
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Trained and developed new associates on POS system and key sales tactics.
  • Completed profit and loss performance reports.
  • Scheduled and led weekly store meetings for all employees.

Assistant Store Manager

Office Depot
Miami, FL
05.2002 - 03.2008
  • I oversee Sales, P&L, reviews, Time & Attendance (Monitor OT Daily), LP Audit to include, all alarms in tech, and safety in furniture, halogen lamps, DM Audit, Real out Report, Negative On Hand Report, Staffing and Recruiting, Checking all dept.
  • Plano grams & EBW to make sure their set, and the Opening and Closing of the Store.
  • Supervise clerks and lead clerks to ensure effective inventory management, appealing and profitable merchandise presentation and quality customer service.
  • Ensure a safe working environment and provide protection for company assets according to required procedures.
  • Provides support to other managers as requested.
  • Personally open and close the store at least two times per-week.
  • Conduct safety meetings; help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
  • Assist in ensuring that all equipment is functional and maintained to a required level and sanitation.
  • Follow all prescribed and outlined cash handling procedures.
  • Authorize and sign for refunds and overrides.
  • Counts register..
  • Assist with financial integrity of the store through strict cashier accountability, key control compliance, and adherence to company security practices and cash control procedures.
  • To be a role model for superior customer service and responsible for helping create a customer-focused culture in store.
  • The focus for this role is supporting the Manager in leading the store associates and role modeling positive customer-centric behavior.
  • I would provide customer service and sales support and act as Sales Leader, during Depot Time, as assigned by the Store Manager.
  • The Assistant Store Manager understands and utilizes the proven Office Depot sales principles and ensures associates engage with every customer to provide an exceptional in-store experience.
  • This individual will create a rewarding work environment through regularly assisting the Store Manager in mentoring, motivating, coaching and directing associates.
  • Additionally, the Assistant Store Manager works with the Store Manager to help oversee overall store operations goals.
  • They must strive to maximize store sales and profitability, through effective merchandise, inventory, operating cost, shrinks and expense control.

Store Manager

Toys-R-Us
Miami, FL
10.1997 - 11.2001
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Increased sales volume by 5% in less than 1 years.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees.
  • Organized private mailbox system using mailbox manager software.
  • Planned budgets and authorized payments and merchandise returns.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Reordered inventory when it dropped below predetermined levels.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Managed staff of 33 sales associates, 4 team leaders and 3 assistant managers.
  • Promoted from Team Leader to Assistant Manager within 6 months.

Education

High School Diploma - undefined

Miami Northwestern Senior High
Miami, FL
1975

Associate of Science - Communications

Miami Dade Comm. College
Miami, FL
1978

Skills

  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented
  • Store displays
  • Merchandising
  • Customer relations
  • Personnel development
  • POS systems
  • Excellent customer service skills
  • POS systems
  • Bank deposit procedures
  • Goal-oriented

Personal Information

I'm dependable and hardworking. I'm also a person who establishes customer loyalty and produces quality work. Motivated self-starter, quick to learn and apply new knowledge. My interpersonal skills are excellent.

Timeline

Sr. Store Manager

FedEx Office
02.2016 - 08.2021

Sales Manager

TigerDirect
04.2012 - Current

Assistant Store Manager

Office Max
04.2008 - 04.2012

Assistant Store Manager

Office Depot
05.2002 - 03.2008

Store Manager

Toys-R-Us
10.1997 - 11.2001

High School Diploma - undefined

Miami Northwestern Senior High

Associate of Science - Communications

Miami Dade Comm. College

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RICHARD S FERGUSON