Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Ferguson

Winter Haven,FL

Summary

Dynamic Sr. Store Manager at FedEx Office with a proven track record in staff training and development, driving exceptional customer experiences. Skilled in POS systems and merchandising, I excel at building high-performing teams that consistently exceed sales targets and enhance brand loyalty. Committed to operational excellence and fostering strong customer relations.

Overview

20
20
years of professional experience

Work History

Sr. Store Manager

FedEx Office
02.2016 - 08.2021
  • Understand and model FedEx Office values to customers and team members
  • Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people
  • Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
  • Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
  • Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
  • Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation
  • Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets
  • Regularly practice independent judgment, self-management and effective decision-making in performance of daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
  • Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members
  • Share ideas and use Quality Improvement tools in order to improve the business

Sales Manager/Account Manager

TigerDirect
04.2012 - 02.2016
  • Identify and develop new business opportunities at B2B channel by promoting Nice product Range to new and existing Clients
  • Develop and manage new and existing clients by providing high caliber of service, explore and I identify all their needs
  • Approach new businesses with proposals
  • Manage and maintain sales / clients database
  • Establish & maintain efficient relationship with new and existing clients
  • Generate new business opportunities in assigned territory / channel
  • Create proposals for target clients with relevant info and quotes
  • Manage clients' / projects' receivables and cash collections in light of preset financial KPI
  • Ensure clients have positive experience by communicating effectively pre and post deal process
  • Oversee and manage corporate sales executives to achieve set targets
  • Work closely with relevant departments / colleagues ' commercial, marketing, product supply & MRI' to ensure efficient operation in terms of ' product availability, storage, delivery & after sales service'
  • Work closely with marketing and promotion team to design required promotion and awareness campaigns for target market / clients

Assistant Store Manager

OfficeMax
01.2008 - 01.2012
  • Maintain personal knowledge of and embrace the corporate customer service, merchandising, and operating requirements
  • Remain informed of corporate marketing and merchandising plans, expectations and timetable to ensure flawless execution in assigned store
  • Support store leadership team in creating a sales culture that increases sales and improves customer service
  • Adhere to and enforce high levels of professionalism, work ethic, and work quality
  • Ensure the store executes the In-stock store and clean store processes while maintaining high levels of service engagement
  • This includes, but is not limited to, data integrity, planograms (seasonal and in-line), signing and pricing
  • Manage the process to check-in, stage and move incoming freight to the sales floor in accordance with visual presentation guidelines and merchandise display standards
  • Coordinate and manager the process for all corporate issued RTVs and D&D on a timely basis
  • Support the store leadership team in the follow-up on and resolution of customer requests, complaints and issues to achieve 100% customer satisfaction
  • Develop, select and provide direction to Logistics team to ensure maximum productivity
  • Assist with development of strategic action plans to control shrink, maintain operational standards and ensure compliance with safety procedures
  • Manage and supervise the Store Technology Specialist(s) and Store Furniture Specialist(s)
  • Construct development plans for assigned Specialists including regular performance including semiannual and annual performance appraisals
  • Provide performance related input for associates that do not directly report to this position
  • Partner with the Assistant Store Manager to hire and retain a high performing team through effective use of - - OfficeMax staffing and training processes to support diversity and equal employment opportunity requirements or expectations

Assistant Store Manager

Office Depot
01.2002 - 01.2008
  • I will partner with the Store Manager to drive the overall customer, and sales and service culture within the location
  • I will assist in the day-to-day operations, and work with the Store Manager to develop overall store strategies and tactics to achieve sales, service and operational performance goals
  • Accountability for driving sales training to ensure appropriate Office Depot Inc.'s selling techniques are executed
  • Develops talent, provides positive and constructive feedback, and appropriate coaching and counseling
  • I was responsible for leading, motivating and inspiring associates to create a customer-centric environment resulting in a memorable and positive customer experience, building customer retention, strong relationships, and brand awareness and loyalty
  • As the Assistant Store Manager, I assist with the merchandising, operations and execution of store and company standards in addition to resolving both associate and customer relations' concerns
  • I would proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture
  • Quickly builds ongoing customer relationships and becomes a trusted advisor
  • Partners with the Store Manager to execute new product launches and develop strategies to improve conversion and Average Order Value (AOV)
  • Act as a Change Champion, supporting and initiating change

Education

Associate of Science - Communications

Miami Dade Comm. College
Miami, FL
01.1978

High School Diploma -

Miami Northwestern Senior High
Miami, FL
01.1975

Skills

  • Staff training and development
  • Personnel development
  • Opening and closing procedures
  • POS systems
  • Customer-oriented
  • Excellent customer service skills
  • Store displays
  • Merchandising
  • Bank deposit procedures
  • Goal-oriented
  • Customer relations

Timeline

Sr. Store Manager

FedEx Office
02.2016 - 08.2021

Sales Manager/Account Manager

TigerDirect
04.2012 - 02.2016

Assistant Store Manager

OfficeMax
01.2008 - 01.2012

Assistant Store Manager

Office Depot
01.2002 - 01.2008

Associate of Science - Communications

Miami Dade Comm. College

High School Diploma -

Miami Northwestern Senior High

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