Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Richard Fisher

Queensbury,NY

Summary

Dynamic Director facilitating every facet of operations with strong production management and decision-making skills. Brings comprehensive knowledge of supply chain and distribution operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Strong leadership with independent decision-making skills and sound judgment to positively impact a companies cultural, financial and operational success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director of Delivery Distribution Center

Best Buy Inc
01.2018 - 01.2023
  • Facilitated all activities of the Orlando Delivery Distribution Center, supporting -2 Delivery Pads, 1 Cross-dock, and distribution network to 62 retail stores in the category of appliances, consumer electronics, service support and return to vendor activities
  • Coached, hired, and developed an indirect and direct reporting management staff of 12 managers, 6 Supervisors and over 200 employees
  • Coordinated over 900 million YTD inbound receipts with over 1.5 million YTD in outbound units
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Guided partnerships with all Best Buy and third-party contractors to support over 150,000 successful home deliveries per year
  • Created a positive work environment where individuals feel valued, respected and they are invested in continuous growth of themselves and the company. Resulted in the highest engagement score for employee satisfaction.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.

Operations Manager/PC

Best Buy Inc
01.2015 - 01.2018
  • Facilitated and coordinated the daily operations of the Delivery Distribution Center
  • Evaluated the upcoming forecast to utilize people, tools, space, and equipment effectively
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Ensure timely, safe, and cost-effective movement of inventory
  • Transformed the customer experience through effective on purpose coaching and accountability of all supply chain SOP’s
  • Trained the leadership team on maintaining appropriate staffing levels by hiring, training, developing and retention of staff to include the highest quality individuals to support continuous improvement.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

Warehouse Manager

Saratoga Restaurant Equipment
01.2013 - 01.2014
  • Introduced a new live tracking system called Field One
  • Provide Leadership and direction to a team of technicians and warehouse personnel
  • Work directly with team on receiving, shipping and storage of merchandise
  • Review plans and packing lists for all scheduled deliveries
  • Administrative support for all major design projects
  • Review and update live customer scheduling.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Communicated regularly with cross-functional teams to improve coordination between departments.

Operations Manager

Ace Hardware
01.2007 - 01.2013


  • Implemented new Warehouse management system to optimize stock levels and reduce waste. Achieved Super User for new WMS.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs. Labor hour reduction from 26.59 to 22.35
  • Created and expansion plan for off shift operations, reducing overtime by 20% and increasing production
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.

Education

A.A.S degree - Psychology

State University of New York at Cobleskill
Cobleskill, NY

Skills

  • Operational Excellence
  • Critical Thinker
  • Logistics Management
  • Relationship Management
  • Cross-functional Collaboration
  • Culture Champion
  • Business Planning
  • Contract Management

Certification

  • Leadership Development Program
  • Manager of the Quarter
  • Time Management Programs
  • Team Building Programs
  • Safety 12 Months no OSHA
  • Dealing with Negative Team Members
  • Excellence WMS warehouse Management System

Timeline

Director of Delivery Distribution Center

Best Buy Inc
01.2018 - 01.2023

Operations Manager/PC

Best Buy Inc
01.2015 - 01.2018

Warehouse Manager

Saratoga Restaurant Equipment
01.2013 - 01.2014

Operations Manager

Ace Hardware
01.2007 - 01.2013

A.A.S degree - Psychology

State University of New York at Cobleskill

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Richard Fisher