Richard Flores
Corpus Christi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Transportation temp
Lead industrial
Corpus Christi
01.2026 - Current
- Perform TCOS ( Take care of safety )
- I band coils
- Prepare the rails for more coils to stage
- Cut bands Inner and outer diameter bands
- I take care of hot mill north, south and tailor zones
- I practice see something, say something, do something procedures
- I helo guide taylor operators with loading coils
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen
05.2025 - 01.2026
- Assisted customers with inquiries and resolved issues effectively.
- Managed high call volumes while maintaining quality service standards.
- Documented customer interactions accurately in the system.
- Trained new representatives on company policies and procedures.
- Addressed customer complaints with empathy and professionalism.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Crafts department supervisor
Hobby Lobby
Harlingen
09.2021 - 02.2025
- Supervised daily store operations to ensure efficient workflow and customer service.
- Trained new staff on store policies and customer engagement techniques.
- Managed inventory levels and coordinated product restocking efforts.
- Ordered merchandise for the department
- Loaded and unloaded merchandise truck
- Inventory duties
- Customer service
- Implemented safety protocols to create a secure shopping environment for customers.
Education
Harlingen High School
Harlingen, TXSkills
- Safety protocols
- Coil handling
- Customer service
- Inventory management
- Quality assurance
- PPE use
Certification
- Heat safety and SDI entry certificate
- Contractor certificate
Timeline
Transportation temp
Lead industrial
01.2026 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
05.2025 - 01.2026
Crafts department supervisor
Hobby Lobby
09.2021 - 02.2025
Harlingen High School