Richard Floyd
Sarasota
Summary
Dynamic Pest Control Technician at Pest Bear with a proven track record in customer relationship building and effective communication. Recognized for delivering quality service and educating clients on preventative measures. Skilled in technical understanding and upselling, consistently enhancing customer satisfaction and loyalty through tailored solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Pest Bear
Sarasota
02.2025 - Current
- Performed site inspections to identify potential pest entry points and harborage areas.
- Communicated effectively with customers to explain treatment plans and pest control strategies.
- Documented service visits with detailed notes on pest sightings and treatment efficacy.
- Educated customers on preventative measures to reduce pest infestations in their homes.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Recognized for consistent quality service and efficiency.
- Met with customers at residences and places of business to check on pest and rodent situations.
Fitness Coach
Myself
Sarasota
01.2024 - Current
- Educated clients on proper exercise techniques to reduce injury risk during workouts.
- Trained clients in strength training, cardiovascular exercise, and stretching routines.
- Developed innovative workout programs to enhance client engagement and prevent plateaus.
- Motivated clients with a positive approach to maintain focus on fitness goals.
- Provided tailored nutritional guidance aligned with individual health objectives.
- Counseled clients on lifestyle changes necessary for achieving health goals.
- Increased client retention through consistent communication and support.
- Customized exercise and nutrition plans to foster weight reduction and healthier lifestyles.
Maintenance Technician
Venice ilse
Venice
09.2024 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
Electrical Apprentice
Generx Generators
07.2021 - 01.2023
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Responsible for selling addons and protection plans
Construction Inspector
Gannett Fleming
05.2011 - 01.2019
- Improved construction quality by conducting thorough inspections of building materials, methods, and structural integrity.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Assisted project managers in developing comprehensive inspection schedules that aligned with overall project timelines.
- Collaborated with construction teams to identify and resolve issues promptly, resulting in minimal delays and cost overruns.
- Enhanced project efficiency by maintaining accurate records of all inspection activities and findings.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Evaluated contractor performance during phased inspections, helping ensure consistent quality throughout all stages of a project''s lifecycle.
- Prevented costly rework or repair efforts by identifying non-compliant installations early in the construction process.
- Reviewed drawings and assessed construction against plans.
- Completed inspections of current construction, refurbishment and repair projects.
- Streamlined communication between contractors and architects by providing clear documentation of inspection results, including photographs when necessary.
Bridge Worker
Odyssey Contracting
04.2007 - 04.2011
- Utilized advanced rigging techniques for lifting heavy objects during the installation process of major structural elements.
- Conducted routine maintenance on bridges, ensuring longevity and continued functionality of structures.
- Coordinated closely with other trades on site, fostering teamwork that contributed to successful project completions.
- Contributed to environmental protection efforts by complying with regulations regarding waterway preservation during construction processes near streams or riversides.
- Participated in regular safety trainings, resulting in an accident-free work history throughout my career as a Bridge Worker.
- Demonstrated adaptability by working effectively under various weather conditions and on diverse bridge structures, ensuring project success regardless of external factors.
- Safeguarded against erosion near bridge foundations by implementing erosion control measures such as silt fencing or rock placements.
Customer Service Representative
Dominos Pizza Inc.
01.2006 - 01.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Worked in a team environment
- Responsible for completing daily task
Education
High School Diploma -
North Port High School
North Port, FL05-2007
Associate of Arts - Business
South College of Florida
Venice, FLSkills
- Passion for fitness
- Strength training
- Exercise program design
- Motivational Coaching
- Customer Relationship Building
- Upselling and Cross Selling
- Technical understanding
- Cold-calling
- Business Development
- Production leadership
- Customer Service
- Customer Relations
- Product and Service Sales
- Customer relationship management
- Team collaboration
- Effective communication
Accomplishments
- Supervised team of 47 staff members.
- Resolved product issue through consumer testing.
- Completed final inspections on high profile projects
- Helped dozens of people achieve ideal health
- Top salesman in the field at Generex for 13 months, while maintaining the highest job completion percentage.
Certification
Nace 1, and 2
ACI 1
Generex Generator Technician level 3
ISSA
Journeyman Painter
Languages
English
Timeline
Pest Control Technician
Pest Bear
02.2025 - Current
Maintenance Technician
Venice ilse
09.2024 - 01.2025
Fitness Coach
Myself
01.2024 - Current
Electrical Apprentice
Generx Generators
07.2021 - 01.2023
Construction Inspector
Gannett Fleming
05.2011 - 01.2019
Bridge Worker
Odyssey Contracting
04.2007 - 04.2011
Customer Service Representative
Dominos Pizza Inc.
01.2006 - 01.2007
High School Diploma -
North Port High School
Associate of Arts - Business
South College of Florida