Summary

Overview

Work History

Education

Skills

Timeline

Richard F. McCaslin Jr.

West Springfield,MA

Summary

Progressive business ownership, distribution, operations and sales experience in commercial landscape management, wholesale/retail textiles, hardware, landscape supply and green industries including multi location oversight of operational, system, sales and process enhancements. Performance track record of consistent contributions to business growth, customer retention and relationship building.

Overview

years of professional experience

Work History

SERVICE / INVENTORY MANAGER

Snow’s Fuel Company

Orleans, Massachusetts

03.2022 - 10.2024

Special Order Parts & Stock Inventory Purchasing
Customer Relations
Service Scheduling/Dispatch
Direct, Dispatch and Supervise HVAC Technicians for all routine and emergency services
Maintain and monitor stock inventory levels and assess for accuracy
Source and order all special-order parts when required
Establish and maintain vendor/supplier relationships
Established improved routing of technician service calls resulting in time saving efficiencies
Implemented automatic replenishment system in partnership with primary vendor to systematically reorder needed parts used from service van inventory
Updated and maintained item data base for all stock and special-order parts
Managed all aspects of Customer Service/Relations

OWNER

US LAWNS OF SPRINGFIELD, MA

Springfield, MA

01.2011 - 12.2019

Client Management
Marketing/Sales
Quality Control
Brand and Compliance
Financial Management
Created and managed start-up business providing full service commercial landscape management based on reliability, quality and superior customer service and retention
Primary client contact to respond to all needs
Work with clients to establish maintenance and remedial budgets as well as long term budgeting and forecasting
Maintain client survey program to ensure satisfaction resulting in 100% customer retention
Achieved sales growth exceeding 31% annually
Manage all financial aspects of business including budgeting, tax planning, payables, receivables, assets and investments and establishing long term and rolling forecasts
Implemented field management program including review of routes for efficiency and scheduling, weekly review of actual vs
Budgeted hours and ensure the availability of essential tools, equipment and materials
Oversee safety management through effective training, consistent safety meetings and enforcing compliance of established safety programs
Developed and utilized quality control program used in unison with verification of job specifications on a site specific basis to set and maintain proper standards for service

DIRECTOR OF OPERATIONS

PINE CONE HILL

Pittsfield, Massachusetts

01.2009 - 01.2011

Facilities Management
Distribution
Procurement
Inventory
Quality Assurance
Human Resources
Hands–on business manager for a full range of operations including; distribution, purchasing/vendor relations and inventory management/forecasting
Managed all aspects of facility maintenance
Led all personnel of operations department supervising 5 direct managerial reports with a total staff of 38, for a global textile design business
Oversaw all inventory management and purchasing/product forecasting policies, planning and execution including purchasing analysis and decisions for SKU base of 15,000 items
Implemented purchase order tracking and expediting system including matrix for supplier performance evaluation and associated vendor contracts involving 350,000 line items annually
Direct vendor oversight for China and Portugal suppliers
Primary liaison between U.S
Operations and Indian sourcing office
Expanded collaboration between U.S
And Indian office through development of vendor quality partnership

GENERAL MANAGER OF STORE OPERATIONS

Forestry Resources Incorporated

Fort Myers, Florida

01.2007 - 01.2009

Company Overview: a mulch manufacturer and landscape supply company dedicated to protecting Florida's native habitat
Management – Staffing – P&L responsibilities for 6 Wholesale/Retail landscape supply sites
Identified / Managed peripheral product lines outside of core assortment resulting in 40% sales increase
Developed and executed sales and marketing plan targeting non-core customer base resulting in first year unit/dollar sales growth in excess of 17%; 2-points of margin gain
Coordinated all bid contracts involving Florida City and County Agencies such as Lee and Collier Counties including the cities of Fort Myers and Naples
A mulch manufacturer and landscape supply company dedicated to protecting Florida's native habitat

OPERATIONS MANAGER/ SALES

Hannoush Jewelers

West Springfield, Massachusetts

01.1997 - 01.2007

Effective team sales management for company’s flagship location
Expedited processing of customer repairs and special orders through implementation of computer driven tracking system eliminating overdue orders and improved customer notification
Successfully developed and managed expanded customer base to achieve annual sales growth

PURCHASING / INVENTORY CONTROL MANAGER

Servistar/True Value Corporation

Westfield, Massachusetts

01.1982 - 01.1997

Company Overview: one of the world's largest retailer-owned hardware cooperatives
Managed 43,000 SKU’s valued at $60 million at a 97% fill rate while achieving 4.72 turns annually in 4 distribution centers
Reduced excess inventory by more than 2 million dollars annually
Improved fill rates from 86% to 97%
Transitioned purchasing practice from manual forecasting to automated computerized system; Focus Forecasting/Distribution Resource Planning package
Spearheaded and assisted task force established to set corporate policy regarding buying systems, inventory control processes, warehouse efficiencies and conversions of merchandise offerings
One of the world's largest retailer-owned hardware cooperatives