Richard F. McCaslin Jr.
West Springfield,MA
Summary
Progressive business ownership, distribution, operations and sales experience in commercial landscape management, wholesale/retail textiles, hardware, landscape supply and green industries including multi location oversight of operational, system, sales and process enhancements. Performance track record of consistent contributions to business growth, customer retention and relationship building.
Overview
43
43
years of professional experience
Work History
SERVICE / INVENTORY MANAGER
Snow’s Fuel Company
03.2022 - 10.2024
- Special Order Parts & Stock Inventory Purchasing
- Customer Relations
- Service Scheduling/Dispatch
- Direct, Dispatch and Supervise HVAC Technicians for all routine and emergency services
- Maintain and monitor stock inventory levels and assess for accuracy
- Source and order all special-order parts when required
- Establish and maintain vendor/supplier relationships
- Established improved routing of technician service calls resulting in time saving efficiencies
- Implemented automatic replenishment system in partnership with primary vendor to systematically reorder needed parts used from service van inventory
- Updated and maintained item data base for all stock and special-order parts
- Managed all aspects of Customer Service/Relations
OWNER
US LAWNS OF SPRINGFIELD, MA
01.2011 - 12.2019
- Client Management
- Marketing/Sales
- Quality Control
- Brand and Compliance
- Financial Management
- Created and managed start-up business providing full service commercial landscape management based on reliability, quality and superior customer service and retention
- Primary client contact to respond to all needs
- Work with clients to establish maintenance and remedial budgets as well as long term budgeting and forecasting
- Maintain client survey program to ensure satisfaction resulting in 100% customer retention
- Achieved sales growth exceeding 31% annually
- Manage all financial aspects of business including budgeting, tax planning, payables, receivables, assets and investments and establishing long term and rolling forecasts
- Implemented field management program including review of routes for efficiency and scheduling, weekly review of actual vs
- Budgeted hours and ensure the availability of essential tools, equipment and materials
- Oversee safety management through effective training, consistent safety meetings and enforcing compliance of established safety programs
- Developed and utilized quality control program used in unison with verification of job specifications on a site specific basis to set and maintain proper standards for service
DIRECTOR OF OPERATIONS
PINE CONE HILL
01.2009 - 01.2011
- Facilities Management
- Distribution
- Procurement
- Inventory
- Quality Assurance
- Human Resources
- Hands–on business manager for a full range of operations including; distribution, purchasing/vendor relations and inventory management/forecasting
- Managed all aspects of facility maintenance
- Led all personnel of operations department supervising 5 direct managerial reports with a total staff of 38, for a global textile design business
- Oversaw all inventory management and purchasing/product forecasting policies, planning and execution including purchasing analysis and decisions for SKU base of 15,000 items
- Implemented purchase order tracking and expediting system including matrix for supplier performance evaluation and associated vendor contracts involving 350,000 line items annually
- Direct vendor oversight for China and Portugal suppliers
- Primary liaison between U.S
- Operations and Indian sourcing office
- Expanded collaboration between U.S
- And Indian office through development of vendor quality partnership
GENERAL MANAGER OF STORE OPERATIONS
Forestry Resources Incorporated
01.2007 - 01.2009
- Company Overview: a mulch manufacturer and landscape supply company dedicated to protecting Florida's native habitat
- Management – Staffing – P&L responsibilities for 6 Wholesale/Retail landscape supply sites
- Identified / Managed peripheral product lines outside of core assortment resulting in 40% sales increase
- Developed and executed sales and marketing plan targeting non-core customer base resulting in first year unit/dollar sales growth in excess of 17%; 2-points of margin gain
- Coordinated all bid contracts involving Florida City and County Agencies such as Lee and Collier Counties including the cities of Fort Myers and Naples
- A mulch manufacturer and landscape supply company dedicated to protecting Florida's native habitat
OPERATIONS MANAGER/ SALES
Hannoush Jewelers
01.1997 - 01.2007
- Effective team sales management for company’s flagship location
- Expedited processing of customer repairs and special orders through implementation of computer driven tracking system eliminating overdue orders and improved customer notification
- Successfully developed and managed expanded customer base to achieve annual sales growth
PURCHASING / INVENTORY CONTROL MANAGER
Servistar/True Value Corporation
01.1982 - 01.1997
- Company Overview: one of the world's largest retailer-owned hardware cooperatives
- Managed 43,000 SKU’s valued at $60 million at a 97% fill rate while achieving 4.72 turns annually in 4 distribution centers
- Reduced excess inventory by more than 2 million dollars annually
- Improved fill rates from 86% to 97%
- Transitioned purchasing practice from manual forecasting to automated computerized system; Focus Forecasting/Distribution Resource Planning package
- Spearheaded and assisted task force established to set corporate policy regarding buying systems, inventory control processes, warehouse efficiencies and conversions of merchandise offerings
- One of the world's largest retailer-owned hardware cooperatives
Education
Arapahoe Community College
Littleton, ColoradoGreen Industries BMP Certified
University of Florida
Skills
- Business Development
- Brand and Compliance
- Distribution Logistics
- Purchasing
- Human Resources
- Inventory Control
- Financial Management
- Marketing/Sales Management
- Process Improvement
- Efficiency Maximization
- Client Management / Retention
- Contract Negotiation
Timeline
SERVICE / INVENTORY MANAGER
Snow’s Fuel Company
03.2022 - 10.2024
OWNER
US LAWNS OF SPRINGFIELD, MA
01.2011 - 12.2019
DIRECTOR OF OPERATIONS
PINE CONE HILL
01.2009 - 01.2011
GENERAL MANAGER OF STORE OPERATIONS
Forestry Resources Incorporated
01.2007 - 01.2009
OPERATIONS MANAGER/ SALES
Hannoush Jewelers
01.1997 - 01.2007
PURCHASING / INVENTORY CONTROL MANAGER
Servistar/True Value Corporation
01.1982 - 01.1997
Green Industries BMP Certified
University of Florida
Arapahoe Community College
Similar Profiles
Jeremy BentleyJeremy Bentley
Customer Service Representative at National Fuel Gas CompanyCustomer Service Representative at National Fuel Gas Company
Deidria DismukeDeidria Dismuke
VP, Human Resources at Pops Mart Fuels, LLC – (Retail/Wholesale Fuel– Startup Company), HybridVP, Human Resources at Pops Mart Fuels, LLC – (Retail/Wholesale Fuel– Startup Company), Hybrid
George Akoto DarkoGeorge Akoto Darko
Tank Farm Operator at Tema Fuel CompanyTank Farm Operator at Tema Fuel Company
James HoistionJames Hoistion
Truck Driver at SchneiderTruck Driver at Schneider
Michael PadillaMichael Padilla
Injection Molder at Hamilton ConnectionsInjection Molder at Hamilton Connections