Richard Ford
Customer Service
Flint
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level answering-service position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Inside Sales Representative
Vintage King Audio
02.2023 - 08.2024
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Made over 100 customer calls a week.
Lead Customer Service Associate
Guitar Center
02.2016 - 02.2018
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Performed opening and closing duties.
Retail Sales Associate
Guitar Center
02.2015 - Current
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, and helped locate merchandise.
- Worked to meet or exceed sales goals and meet special targets for credit cards and other sales related goals.
- Listened to customer needs and desires to identify and recommend optimal products to reach their goals.
Customer Service Specialist
Big Lots Stores, Inc.
11.2010 - 02.2016
- Managed all front end operations including running cash register as well as assist other cashiers and process returns.
- Handle customer service issues including complaints, pricing issues, discounts, locating items, etc.
- Answer and redirect phone calls coming in to the store.
- Close and count drawers at the end of the conclusion of the business day.
Bookkeeper
Big Lots Stores, Inc.
03.2007 - 11.2010
- Count and balance cash tills to begin every business day.
- Prepare daily deposit.
- Input Daily Cash deposit reports.
- Handle all bookkeeping and additional paperwork to allow management to focus on other store related issues.
Cashier
Big Lots Stores, Inc.
11.2002 - 03.2007
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate Of Business Administration - Business Management
Baker College
Flint, MI 09.2006 - 05.2009
Skills
- Sales expertise
Good Telephone Etiquette
Training and Development
Mixing and mastering
Pro Tools
Music production
Selecting equipment
Operating recording equipment
Timeline
Inside Sales Representative
Vintage King Audio
02.2023 - 08.2024
Lead Customer Service Associate
Guitar Center
02.2016 - 02.2018
Retail Sales Associate
Guitar Center
02.2015 - Current
Customer Service Specialist
Big Lots Stores, Inc.
11.2010 - 02.2016
Bookkeeper
Big Lots Stores, Inc.
03.2007 - 11.2010
Associate Of Business Administration - Business Management
Baker College
09.2006 - 05.2009
Cashier
Big Lots Stores, Inc.
11.2002 - 03.2007
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