Richard Fort
Rockwall,TX
Summary
Dynamic manager with a proven track record at WingSnob, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and mentoring, while optimizing operational efficiency. Skilled in staff training and performance evaluations, driving continuous improvement and fostering a collaborative work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Manager
WingSnob
08.2023 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Driver
American Wholesale
11.2022 - 07.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Manager
Shell
07.2018 - 11.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Maintenance Crew Member
Loves Travel Stop
08.2014 - 06.2018
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Manger
KFC
05.2010 - 07.2017
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma -
Lakeview Centenial HIghschool
Garland06-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Workforce management
Timeline
Manager
WingSnob
08.2023 - 03.2025
Driver
American Wholesale
11.2022 - 07.2023
Manager
Shell
07.2018 - 11.2022
Maintenance Crew Member
Loves Travel Stop
08.2014 - 06.2018
Manger
KFC
05.2010 - 07.2017
High School Diploma -
Lakeview Centenial HIghschool
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