Results-driven IT and Communications Specialist with over 5 years of experience managing secure network infrastructures, satellite communications, and IT systems for 1,000+ personnel.
Proven expertise in troubleshooting, optimizing performance, and implementing cost-saving maintenance strategies. Skilled in leading teams, coordinating large-scale projects, and improving operational efficiency through secure communication protocols. Certified in Cloud+, Sec+, and CCNA with a Top Secret Clearance.
• Managed and maintained radio transmission systems, ensuring secure, reliable communications for over 1,000 personnel in high-stakes environments, achieving a 95% connectivity success rate.
• Configured and troubleshot communications equipment to optimize performance, enabling real-time voice, data, and video transmission in critical operational settings.
• Led cross-functional teams to provide secure communication solutions, coordinating with multiple departments to maintain seamless communications and improve mission coordination.
• Provided technical training on the operation and maintenance of radio equipment, improving system uptime and reducing failure rates by 30%.
• Developed secure communication protocols, enhancing data protection and reducing communication security risks by 20%.
• Implemented preventive maintenance strategies, extending the lifecycle of communication systems and reducing maintenance costs by 35%.
• Collaborated on 3 large-scale communications projects, ensuring successful deployment of new systems and technologies to improve overall communications infrastructure.
Network & Systems Management: Managed large-scale network infrastructures, ensuring 99% uptime for 1,000 users
Satellite Communications: Expert in operating and maintaining satellite systems for secure voice, data, and video transmissions
IT Maintenance & Troubleshooting: Skilled in diagnosing and resolving technical issues with a 95% first-contact resolution rate
Inventory & Equipment Management: Reduced inventory discrepancies by 20% while managing 6 units of satellite and IT equipment
Secure Communication Protocols: Implemented security measures, reducing interception risks by 20%
Team Leadership & Mentorship: Led training programs, increasing operational readiness and reducing equipment failures by 30%
Project Management: Coordinated 3 large-scale IT projects, enhancing communication infrastructure efficiency
Preventive Maintenance: Improved system lifespan by 30% and reduced repair costs by 35% through proactive maintenance
Cross-Functional Collaboration: Worked with logistics teams to ensure the availability of mission-critical systems, improving operational efficiency