Richard Fretz
Gastonia,NC
Summary
Over 25 years of customer driven experience. Providing good communication both verbally and electronic. My goal is to work hard and learn a new role. I am very flexible and take pride in my work.
Overview
10
10
years of professional experience
Work History
Central Support Operations Coordinator
NaviHealth
08.2022 - Current
- Manage inbound and outbound telephone communication professionally adhering to productivity and quality standards
- Process date and communication like faxes, emails and electronic messages according to set standards
- Accurately enter, review, and verify member information in the system. Coordinate care management platform.
- Enter necessary date into the program system promptly and accurately
- Complete administration tasks for member recor
Project Manager
01.2018 - 01.2021
- Managed the development of detailed project plans for multiple projects, identifying team members and their responsibilities, providing daily guidance, and ensuring completion within budget and on time
- Developed and cultivated customer relationships, establishing transparency through weekly meetings, answering questions, and providing information on status updates as well as upcoming installs
- Responsible for maintaining multiple, concurrent project budgets, following a weekly cadence of reviews to monitor the scorecard, progress, and scope, ensuring preciseness to estimations
- Collaborated with customer project managers, implementing process improvements to reduce technician on-site time and address and resolve any onsite challenges
- Led the coordination of multiple customers' installs for new stores, store expansions, renovations, equipment refreshes, closed stores, and Food Trucks, overseeing all install guides to ensure success, achieving 100% open on time.
Medical Transport
Carolina Specialty Transport
Gastonia, NC
01.2017 - 01.2018
- Responsible for the safe and timely transport of customers to various desired locations, following the direction of upper management
Service Delivery Manager, Store Deployment
Family Dollar Corporate Office
Matthews, NC
01.2015 - 01.2016
- Directed the project implementation for any new or renovated store, successfully providing new installation and network upgrades for multiple organizational projects
- Oversaw the day-to-day project planning, scheduling, tracking, and reporting, as well as conducting business analysis and collaborating with key stakeholders, achieving success in executing SAP project deliverables
- Created and launched strategic IT compliance initiatives, evaluating program status, and providing updates to stakeholders, resolving any issues to mitigate risks, and obtaining the 100% compliance requirement for audits
- Streamlined multiple procedures within the installation process, leading to the acceleration of various workflow efficiencies.
Education
High School Diploma -
Olympic High School
Charlotte, NC06-1993
Skills
- Proficient in Microsoft (Office/Excel)
- Making and Answering Phone calls
- Customer Service Oriented
- Work From Home / Independent & Self-Motivated Worker
- Flexible/Change Agent
- Cost Reduction
- Collaboration with Providers/team members/departments
- Strategic Planning
- Relationship Building
- Managed care- home health requests to and from provider
- Able to Multitask and Prioritize
Professionaldevelopmentawards
- A+ CERTIFICATION, COMP TIA (2003)
- MULTIPLE TEAM AWARDS IN PAST JOBS
- SMART COUPONS PROGRAM IMPLEMENTATION - AWARD FOR CONTRIBUTION
References
References available upon request.
Timeline
Central Support Operations Coordinator
NaviHealth
08.2022 - Current
Project Manager
01.2018 - 01.2021
Medical Transport
Carolina Specialty Transport
01.2017 - 01.2018
Service Delivery Manager, Store Deployment
Family Dollar Corporate Office
01.2015 - 01.2016
High School Diploma -
Olympic High School
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