Richard Fritzke
Dunedin
Summary
Dynamic Field Service Supervisor with 24 years of HVAC and refrigeration expertise at Coastal Mechanical Services. Proven track record in enhancing operational efficiency and team performance through strategic planning and effective training. Skilled in financial analysis and customer relationship management, successfully overseeing contracts and improving service quality.
Overview
22
22
years of professional experience
Work History
Field Service Supervisor
Coastal Mechanical Services
Tampa
11.2023 - Current
- Developed strategies for responding quickly to emergency repair needs at customer locations. Amazon, Walmart Distribution, HCPS, and BayCare.
- Mentored and trained new employees on processes, flow and safety procedures.
- Increased the productivity of 20+ field technicians by accurately delegating tasks to many employees.
- Checked team member performance and quality of work against established standards.
- Investigated customer complaints about quality of service or equipment issues and resolved them promptly.
- Oversight and daily management of our McKinstry contract with Hillsborough County Public Schools.
- Reviewed daily work orders completed by each field service technician for quality, tasks completed as required, and provided follow-up for anything that lacks customer standards.
Service Manager
Colorado State Mechanical
Longmont
08.2018 - 09.2021
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Provided effective coaching, training, and mentoring to service technicians in order to increase performance and efficiencies in the field.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintained records of all work orders, including resolution times, and costs incurred.
- Maintained inventory of parts and supplies, tracked van stock to reduce loss, and increase the loss of time incurred at supply houses.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created written estimates and obtained customer consent to proceed.
- Developed a training program to help field service technicians grow within their craft.
Service/Facilities Manager
Palo Alto Inc.
Denver
01.2013 - 08.2018
- Oversight of Service Team and all site maintenance of 40 + locations of Taco Bell, KFC, Long Johns and Pizza Huts in CO market
- Properly dispatching and organizing in house technicians and labors
- To locations currently open as well oversight in remodel and new construction of franchised owned stores
- Contracting out all outside vendors that unable to be completed in house
- Building and maintaining a quality work force
- Oversight of daily operations
- Review incoming and completed work orders and maintains related records
- Manage stock and prepare requisitions for parts and supplies
- Perform other duties as assigned by ownership of the company
- Also, perform field maintenance, installation and service on all HVAC, refrigeration and hot side equipment
- Lay out and connect electrical wiring between controls and equipment according to wiring diagram, using electrician's hand tools
- Reassemble equipment and start unit to test operation
- Measure, cut, thread, and bend pipe or tubing, using pipe fitter's tools
- Cut and drill holes in floors, walls, and roof to install equipment, using power saws and drills
- Adjust system controls to setting recommended by manufacturer to balance system, using hand tools
- Inspect inoperative equipment to locate source of trouble
- Study blueprints to determine configuration of heating or cooling equipment components
Refrigeration Technician / Hvac / Plumbing / Electrical
Platinum Refrigeration LLC
01.2010 - 01.2013
- Sales, Service and Installation for refrigeration equipment in commercial restaurants
- Performed preventative maintenance of heating, cooling, air-conditioning, and ventilating equipment and controls
- Repaired packaged A/C units, furnaces, combination units, heating units, and ventilating fans
- Made repairs and adjustments to associated equipment, such as compressors, pumps, ventilating fans, burners, and air conditioning control systems
- Replaced sub-assembly units in small and large heating, ventilating, and cooling systems
- Checked v-belts, lubricated fan bearings, replaced air filters, and purified media on air handlers
- Cleaned condenser coils, checked all operational and safety controls, checked suction and discharges pressure, checked for refrigerant leaks, silver soldered and silver brazed all breaks, evacuated and recharged system on air conditioning and condensing unit
- Took and recorded all temperatures and pressures throughout the system, purged air from the machines, checked condenser coils for fouling, measured specific gravity of solution and refrigerant, checked all operational and safety controls on chillers
Refrigeration Technician / HVAC / Appliance Repair Technician
Restaurant Services Inc.
01.2008 - 01.2010
Refrigeration Technician / HVAC / Appliance Repair Technician
Diamond Mechanical LLC
01.2003 - 01.2008
Education
Associates of HVAC/R -
Redstone College
01.2008
Universal EPA Refrigeration Certificate -
Skills
- 24 years of HVAC/Refrigeration, Electrical, and Plumbing experience
- Oversight of profit and loss budgets
- Management of 20 or more service technicians
- Excellent communication and customer relationship skills
- Manage customer contracts, needs, and PMA agreements
- Development of training and safety procedures
- Excellent computer and communication skills
- Inventory management
- Financial analysis
- Team building
- Operational efficiency
- Strategic planning
- Performance evaluations
- Time management
Timeline
Field Service Supervisor
Coastal Mechanical Services
11.2023 - Current
Service Manager
Colorado State Mechanical
08.2018 - 09.2021
Service/Facilities Manager
Palo Alto Inc.
01.2013 - 08.2018
Refrigeration Technician / Hvac / Plumbing / Electrical
Platinum Refrigeration LLC
01.2010 - 01.2013
Refrigeration Technician / HVAC / Appliance Repair Technician
Restaurant Services Inc.
01.2008 - 01.2010
Refrigeration Technician / HVAC / Appliance Repair Technician
Diamond Mechanical LLC
01.2003 - 01.2008
Associates of HVAC/R -
Redstone College
Universal EPA Refrigeration Certificate -
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