Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Fry

Prescott,AZ

Summary

Dynamic leader with a proven track record at Passionate Four Paws, enhancing customer satisfaction and fostering strong relationships. Expert in small business operations and implementing effective sales strategies, achieving substantial business growth. Skilled in customer relations and policy adaptation, I excel in driving results through innovative solutions and strategic planning.

Overview

42
42
years of professional experience

Work History

Co-Owner

Passionate Four Paws
03.2015 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Trained and guided team members to maintain high productivity and performance metrics.

Sales Associate

Mancini Sleep World
02.2015 - 02.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

Putnam Chevrolet Cadillac
09.2013 - 02.2014
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.

Management Trainee

Starbucks
11.2012 - 11.2013
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.

Sales Associate

SolarCity / Tesla Solar
06.2011 - 08.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Scheduling / Training Manager

Securitas Security Services USA
08.2007 - 05.2011
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Developed comprehensive training modules for enhancing employee skills, leading to improved job performance across departments.

Sales Associate

Nordstrom
04.2005 - 04.2007
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Manager

Fry's Warehouse Sports
06.1982 - 03.2005
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.

Education

High School Diploma -

Archbishop Riordan High School
175 Frida Way San Francisco Ca 94112
06.1982

Skills

Small business operations

Customer Relations

Policy and procedure implementation

Sales Strategies

Timeline

Co-Owner

Passionate Four Paws
03.2015 - Current

Sales Associate

Mancini Sleep World
02.2015 - 02.2017

Sales Associate

Putnam Chevrolet Cadillac
09.2013 - 02.2014

Management Trainee

Starbucks
11.2012 - 11.2013

Sales Associate

SolarCity / Tesla Solar
06.2011 - 08.2012

Scheduling / Training Manager

Securitas Security Services USA
08.2007 - 05.2011

Sales Associate

Nordstrom
04.2005 - 04.2007

Sales Manager

Fry's Warehouse Sports
06.1982 - 03.2005

High School Diploma -

Archbishop Riordan High School

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Richard Fry