Richard Fry
Pine Grove,CA
Summary
Knowledgeable Desired Position with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Handyman Construction
10.2024 - Current
- Managed daily operations, ensuring project timelines and quality standards met consistently.
- Supervised a team of skilled tradespeople, fostering collaboration and effective communication.
- Developed and implemented efficient work processes to enhance project delivery times.
- Conducted regular site inspections, maintaining compliance with safety regulations and industry standards.
Installer Service Specialist
Comcast, Xfinity
06.2015 - 10.2024
- Installed and configured residential internet and cable services for customers.
- Diagnosed and resolved technical issues related to equipment and service interruptions.
- Provided exceptional customer service, ensuring satisfaction during installations.
- Collaborated with team members to improve installation processes and reduce delays.
- Trained new technicians in installation techniques and company protocols.
- Utilized diagnostic tools to assess network performance and optimize connectivity.
- Maintained accurate records of installations and service calls for future reference.
- Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
- Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
- Increased productivity by maintaining a clean and organized work environment during each job.
- Ensured timely completion of projects by coordinating closely with team members and supervisors.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Supported team members in resolving complex technical issues encountered during installations or repairs.
Cable Installation Technician
OCC Communications
03.2014 - 06.2015
- Installed and maintained cable systems for residential and commercial clients.
- Conducted site surveys to determine optimal installation paths and equipment needs.
- Collaborated with team members to troubleshoot and resolve technical issues efficiently.
- Ensured compliance with safety standards during installations and service calls.
- Trained new technicians on installation procedures and best practices for customer service.
- Optimized workflows to increase efficiency in cable installation processes.
- Assisted in inventory management, tracking tools and materials for projects effectively.
- Enhanced customer satisfaction through clear communication and timely project completion.
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
Timeline
Owner/Operator
Handyman Construction
10.2024 - Current
Installer Service Specialist
Comcast, Xfinity
06.2015 - 10.2024
Cable Installation Technician
OCC Communications
03.2014 - 06.2015