Richard Fulgar
DBI Beverage Inc.
San Jose,CA
13
years of professional experience
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Work History
Sales Account Manager
10 Years 8 Months- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Product carried by our distribution facility.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Organized and tracked departmental receipt flow for new and reordered merchandise.
- Rotated manufacturer products as needed.
Liquor Store Clerk
4 Years 6 Months- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Conducted inventory counts by adding each item in stock and documenting in our code scanner.
Night Crew
4 Years 6 Months- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Technical Support
1 Year 1 Month- Processed over support requests received for technical assistance on wide range of issues related to a customers computer.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided solutions to operations issues for users of ProctorU and LogMein client, working closely via phone, email, live chat and web teleconference with end users.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
High School Diploma
Skills
Strategic planning
Market research
Merchandising expertise
Interpersonal communication skills
Customer service
Alcoholic beverage expertise
Sales expertise
Technical issues analysis
Software diagnosis
Data entry
Extremely organized
produce and engineer music
In my free time i produce and engineer my own music and work with others on engineering their music aswell. Its a great outlet for myself and helps promote my creativity into something for others to enjoy.
Timeline
Sales Account Manager
DBI Beverage Inc.
12.2015 - CurrentRead More
Liquor Store Clerk
Safeway
06.2015 - 12.2019Read More
Night Crew
Safeway
06.2015 - 12.2019Read More
Technical Support
ProctorU Inc.
10.2013 - 11.2014Read More
Vineyard Highschool
High School Diploma
Read More