Richard Furtado
Fall River,MA
Summary
Accomplished marketing and sales professional with over 10 years of leadership experience. Proven track record of leading high-performing teams, optimizing internal communications, and driving significant revenue growth. Adept at navigating high-pressure situations and providing effective communication solutions. Proficient in CRM platforms, financial management, and cross-functional collaboration. Committed to continuous improvement and excellence in customer service.
Overview
11
11
years of professional experience
Work History
HubSpot Senior Marketing Manager - Critical Communication and Internal Enablement | Senior Contract Manager
HubSpot
Cambridge, Massachusetts
08.2021 - 09.2024
- Orchestrated internal communications during critical system failures, delivering timely and clear messaging to customers and stakeholders
- Empowered teams across the company to respond confidently to active and potential incidents
- Expertly navigated high-pressure situations, crafting urgent communications to raise awareness and articulate response strategies
- Excelled in ambiguous roles, consistently providing effective communication solutions
- Collaborated with cross-functional teams, including IT, customer service, and senior management, to coordinate and streamline response efforts.
Retail Call Center Manager | Senior Sales Trainer | Genius
Apple
Marlborough, Massachusetts
08.2019 - 01.2023
- Led a high-performing sales team of 30+, driving company-leading results through targeted coaching and development strategies
- Revamped key repair procedures, enhancing team readiness and improving customer experience, resulting in a significant decrease in service errors
- Delivered top-tier client solutions, achieving market-leading NPS results
- Cultivated a culture of innovation and feedback, leading to continuous improvement in team efficiency and process optimization.
Home Theatre / Magnolia Design Center Manager
Best Buy
Framingham, Massachusetts
06.2013 - 08.2019
- Drove operational excellence and top-tier sales service, achieving year-over-year revenue increases and market-leading performance
- Built strong internal and external partnerships, enhancing market presence and business development
- Exercised agile decision-making, boosting customer satisfaction rates through tailored sales and support strategies, resulting in market-wide recognition
- Recruited and trained over 50 associates, significantly enhancing team expertise and customer service levels.
Chief Financial Officer
Centya LLC
Davie, Florida
08.2016 - 04.2019
- Directed financial strategies, optimizing cash flow and achieving a 300% revenue increase through effective planning and analysis
- Implemented robust P&L management techniques, improving budget accuracy and enhancing financial stability
- Enabled partners to confidently manage financial performance by enhancing their financial literacy, establishing clear performance metrics, and guiding strategic financial planning
- Engaged with key stakeholders, including investors and financial institutions, to communicate financial performance and strategic direction
- Developed and implemented risk management strategies to mitigate financial risks and safeguard company assets.
Education
High School Diploma -
Joseph Case High School
Swansea, Massachusetts01.2014
Skills
- Sales expertise
- Service expertise
- Sales Enablement
- HubSpot CRM Certified
- Proficient with Salesforce CRM
- P&L management
- Sales Leadership
- Support Leadership
- Retail Leadership
- Remote Team Leadership
Timeline
HubSpot Senior Marketing Manager - Critical Communication and Internal Enablement | Senior Contract Manager
HubSpot
08.2021 - 09.2024
Retail Call Center Manager | Senior Sales Trainer | Genius
Apple
08.2019 - 01.2023
Chief Financial Officer
Centya LLC
08.2016 - 04.2019
Home Theatre / Magnolia Design Center Manager
Best Buy
06.2013 - 08.2019
High School Diploma -
Joseph Case High School