Richard GALLARDO

Work History

Forklift Driver

CKS Packaging

07.2023 - 07.2024

Unloaded trucks and rail cars and moved materials to staging area.
Transported goods between warehouse locations according to shipment and storage needs.
Examined shipments for quality and accuracy.
Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Located proper slots on storage racks and set pallets in place with forklift.
Loaded warehouse trailers using Type forklift.

Warehouse Forklift Operator

BDI

06.2022 - 07.2023

Packed items into appropriate containers for shipment.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Manually counted Number of picked and packaged orders for any loss.
Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
Unloaded and stacked materials by raising and lowering lifting devices.
Maneuvered forklift safely in congested and confined areas using Skill and Technique.
Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
Transported goods between warehouse locations according to shipment and storage needs.
Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Dispatcher Manager

Zafiro Transport,LLC

06.2018 - 06.2022

Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Evaluated current operational processes to help develop, implement and improve practices.
Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Reported to management operational activities and maintained current records.
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
Received new orders, prepared documentation, and assigned personnel.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Monitored vehicle locations to coordinate timely arrivals.
Communicated with customers to provide delivery updates and resolution.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Preserved accurate records of dispatched orders, deliveries and receipts.
Tracked and monitored vehicle performance and maintenance.
Scheduled and organized delivery routes.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Managed customer accounts and invoicing.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Provided customers with information on products and services.
Monitored flow of paperwork and directed information to appropriate departments.
Monitored and tracked dispatch communication systems.
Scheduled deliveries and pickups according to customer needs.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Utilized customer feedback to improve customer service.
Assisted in resolving customer complaints and grievances.
Answered phone calls and responded to customer emails.

Summary

Overview

Work History

Forklift Driver

Warehouse Forklift Operator

Dispatcher Manager

Education

GED -

Skills

Timeline

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