Richard Garcia
Summary
Proven across a distinguished 20-year career in strategic leadership, project management, and cross-functional collaboration, I excel in optimizing organizational performance and driving substantial revenue growth in high-stakes environments. As a seasoned leader, I have consistently delivered operational excellence through meticulous project oversight and adaptive strategy development. My track record includes orchestrating complex initiatives that enhance productivity and elevate team performance. Possessing a TS/SCI Clearance with a polygraph, I am poised to deliver impactful results at the highest levels of confidentiality and security.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Product Operations Manager
Amazon Web Services
03.2022 - Current
- Led cross-functional teams implementing cloud computing services in GovCloud, Secret, and Top-Secret Regions, increasing annual recurring revenue by $20M
- Optimized team performance and productivity of WorkSpaces and AppStream 2.0 services, driving a 20% increase in AWS end-user computing
- Drove a 30% increase in end-user computing services by setting technical priorities and implementing strategic business initiatives
- Reduced services and features backlogs by 35% in GovCloud, Secret, and Top-Secret Regions, enhancing overall productivity.
Product Director
United States Army
07.2018 - 03.2022
- Orchestrated strategic initiatives across 16 countries, resulting in a 45% increase in project delivery efficiency
- Guided 54 cross-functional teams, enhancing organizational alignment and significantly improving customer satisfaction
- Led comprehensive project portfolios, achieving a 25% boost in operational effectiveness through refined senior leadership approval processes
- Implemented new product management methodologies, driving 15% operational growth and improving organizational effectiveness.
Principal Product Manager
United States Army
07.2015 - 07.2018
- Provided mentorship and oversight to a team of five senior product managers spanning multiple agencies, culminating in a 30% uplift in company performance metrics
- Demonstrated leadership in implementing new processes across 18 cross-functional teams, significantly reducing production time while maintaining high-quality standards
- Successfully devised and executed 32 global projects involving 16 cross-functional teams, monitoring project progress, milestones, achievements, and cost-benefit analyses within a $2.5M budget
- Developed talent management initiatives focused on succession planning, employee learning and development, and increased organizational mentoring.
Senior Product Manager
United States Army
07.2007 - 07.2015
- Led a comprehensive analysis and revision of operational tasks, achieving a 40% increase in performance
- Spearheaded the creation of a comprehensive Special Forces Training Manual, improving mission readiness for over 21,000 personnel
- Provided strategic counsel to optimize cost efficiencies across global projects and foster relationships with international partners
- Monitored expenditures for operational training exercises valued over $10M; ensured compliance with regulations with no discrepancies, elevating operational efficiency and enhancing decision-making agility.
Product Manager
United States Army
07.2004 - 07.2007
- Managed end-to-end product development for six teams, including creating product requirement documents and gathering user feedback
- Spearheaded the implementation of a comprehensive company architecture website, integrating operating schedules across multi-department agencies, resulting in significantly improved planning productivity
- Led the development and successful launch of a new SaaS product, achieving a 20% increase in monthly recurring revenue within the first quarter
- Developed and implemented regulatory security protocols and procedures for six teams, optimizing operations and reducing redundancy by 40%.
Education
Master of Arts - Information Technology Management -
Webster University
Webster Groves, MO12.2016
Bachelor's Degree of Science - Criminal Justice-Homeland Security -
Troy University
Troy, AL12.2012
Skills
- Stakeholder Management
- Strategic Partnership Development
- Operational Leadership
- Project Management
- Governance, Risk Management Compliance
- Cross-Functional Coordination
- Adaptive Strategy Development
- Regulatory Compliance
- Product Operations and Improvement
Certification
- Project Management – University of Washington
- Cybersecurity Threat Detection – Webster University
Timeline
Sr. Product Operations Manager
Amazon Web Services
03.2022 - Current
Product Director
United States Army
07.2018 - 03.2022
Principal Product Manager
United States Army
07.2015 - 07.2018
Senior Product Manager
United States Army
07.2007 - 07.2015
Product Manager
United States Army
07.2004 - 07.2007
Master of Arts - Information Technology Management -
Webster University
Bachelor's Degree of Science - Criminal Justice-Homeland Security -
Troy University