Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Richard Garcia Vazquez

Deland

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Efficient and competent professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Customer Assistance Team

JPMorgan Chase
10.2023 - Current
  • Improved customer satisfaction by addressing concerns and providing timely resolutions.
  • Reduced wait times for assistance by efficiently managing high-volume call queues.
  • Enhanced team performance with consistent coaching and constructive feedback sessions.
  • Streamlined internal processes, resulting in a more organized and efficient workflow.
  • Proactively identified potential issues, implementing preventive measures to avoid customer dissatisfaction.
  • Responded proactively and positively to rapid change.

Credit Card Collections Specialist (BCUP)

J.P Morgan Chase
11.2022 - 10.2023
  • Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Reduced delinquency rates by implementing effective collection strategies.
  • Enhanced department productivity with ongoing training and development programs for collections staff members.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.

Job Coach Trainer

Hilton Grand Vacations
11.2021 - 11.2022
  • Enhanced Job Trainer program effectiveness by incorporating interactive and hands-on learning techniques.
  • Collaborated with management to develop customized training programs, resulting in improved employee performance.
  • Delivered comprehensive training sessions for new hires, ensuring a smooth onboarding process and enhanced productivity.
  • Assessed employees'' skill levels and tailored training content accordingly, contributing to their professional growth.
  • Developed and implemented effective evaluation strategies to measure the impact of training initiatives on employee performance.
  • Provided one-on-one coaching to employees struggling with specific tasks, ultimately boosting their confidence and efficiency at work.

Sales Associate

Central Florida Chrysler Jeep Dodge Ram
05.2021 - 11.2021
  • Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Assistance Sales Manager

Mazda Dealership
12.2020 - 04.2021
  • Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
  • Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
  • Developed and maintained strong relationships with key clients to ensure repeat business and referrals.
  • Streamlined sales process, reducing paperwork and administrative tasks for a more efficient workflow.
  • Mentored new sales staff members, guiding them through company procedures and product knowledge training.
  • Exceeded monthly sales targets consistently by utilizing persuasive sales techniques and building rapport with potential buyers.
  • Developed strong client relationships for repeat business and increased referrals.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.

Sales Consultant

Cutter Dodge of Honolulu
06.2019 - 12.2020
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

Membership Consultant

UFC GYM Honolulu
11.2015 - 05.2019
  • Increased new member enrollment by developing and implementing targeted marketing strategies.
  • Enhanced member retention rates by providing personalized consultations and tailored membership plans.
  • Boosted overall club revenue through the upselling of additional services and amenities to members.
  • Collaborated with team members to streamline processes for efficient membership management and customer service.
  • Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.

Juice Bar Attendant

UFC GYM Honolulu
06.2015 - 11.2016
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Boosted sales through upselling techniques and effectively promoting juice bar products.
  • Maintained a clean and sanitary work environment, ensuring compliance with health department guidelines.
  • Prepared fresh juices, smoothies, and other menu items according to company recipes and customers'' preferences.
  • Assisted in inventory management by tracking stock levels and ordering necessary supplies in a timely manner.
  • Collaborated with team members to maintain an efficient workflow during peak business hours.
  • Demonstrated strong multitasking skills while managing multiple orders simultaneously under pressure.

Education

Associate of Applied Science in Criminal Justice - Criminal Justice

Remington College
Honolulu, HI

Skills

  • Issue Investigation
  • Outbound Calling
  • Customer Research
  • Stress Tolerance
  • New Hire Training
  • Sales Experience
  • Call Center Experience
  • Collections
  • Complaint Handling
  • Goals and Performance
  • Performance Improvements
  • Active Listening Abilities

Languages

English
Native or Bilingual
Spanish
Professional Working

Software

Microsoft Excel

Customer Relationship Management (CRM)

Timeline

Customer Assistance Team

JPMorgan Chase
10.2023 - Current

Credit Card Collections Specialist (BCUP)

J.P Morgan Chase
11.2022 - 10.2023

Job Coach Trainer

Hilton Grand Vacations
11.2021 - 11.2022

Sales Associate

Central Florida Chrysler Jeep Dodge Ram
05.2021 - 11.2021

Assistance Sales Manager

Mazda Dealership
12.2020 - 04.2021

Sales Consultant

Cutter Dodge of Honolulu
06.2019 - 12.2020

Membership Consultant

UFC GYM Honolulu
11.2015 - 05.2019

Juice Bar Attendant

UFC GYM Honolulu
06.2015 - 11.2016

Associate of Applied Science in Criminal Justice - Criminal Justice

Remington College

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Richard Garcia Vazquez