Summary
Overview
Work History
Education
Skills
Timeline
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Richard Gardner

Philadelphia,MS

Summary

Dynamic Operations Manager with a proven track record at FedEx Express, enhancing operational efficiency and employee productivity through expert problem-solving and robust team leadership. Spearheaded initiatives that significantly reduced turnaround times and fostered a culture of continuous improvement, achieving higher profit margins and employee retention rates. Skilled in operations management and interpersonal communication, adept at driving results and exceeding performance goals.

Overview

11
11
years of professional experience

Work History

Operations Manager

FedEx Express
09.2013 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Devised processes to boost long-term business success and increase profit levels.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Diploma - T

East Mississippi Community College
Scooba, MS
05.2010

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Operational Efficiency
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Management
  • Operations Oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee Motivation
  • Staff Development
  • Customer Relationship Management
  • Maintaining Compliance
  • Goal Setting
  • Interpersonal Communication
  • Inventory Control
  • Workflow Optimization
  • Project Leadership
  • Process Improvement
  • Schedule Management
  • Performance Management
  • Customer Relationship Management (CRM)
  • Onboarding and Orientation
  • Invoice Processing
  • Work flow planning
  • Business Administration
  • Business Planning
  • Product Management
  • Risk Management
  • Purchasing and procurement
  • Document Control
  • Negotiation
  • Building and Facility Management
  • Maintenance Planning
  • Vendor Sourcing
  • Contract Management
  • Performance Evaluations
  • Expense Reports
  • Multidisciplinary Collaboration

Timeline

Operations Manager

FedEx Express
09.2013 - Current

Diploma - T

East Mississippi Community College

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Richard Gardner