Richard Garland

Service Technician

AT&T Communications

08.2000 - 06.2024

Diagnosed and troubleshot problems
Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Tested systems, noting issues and completing preventive maintenance.
Resolved system problems effectively.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Explained diagnostic findings to customers and outlined repair or service options.
Adhered to safety protocols and policies to reduce workplace hazards.
Worked with diverse types of weather and ground conditions.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
Proven ability to learn quickly and adapt to new situations.
Worked flexible hours across night, weekend, and holiday shifts.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.