Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Gehring

San Antonio

Summary

Dynamic Sr Specialist OSP Designer at AT&T with a proven track record in innovation management and customer relations. Successfully managed complex projects, enhancing team productivity and client satisfaction. Expert in technical troubleshooting and problem-solving, implementing cost-effective design strategies that improved project outcomes. Committed to fostering a culture of knowledge sharing and continuous improvement.

Professional with significant experience and readiness for Senior Specialist role. Proven track record in driving impactful results through strategic planning and effective execution. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in project management, problem-solving, and effective communication, consistently delivering high-quality outcomes.

Professional with extensive experience in specialized roles, bringing valuable insights and practical expertise. Recognized for fostering team collaboration and consistently achieving objectives. Reliable and adaptable, with strong problem-solving and analytical skills.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

38
38
years of professional experience

Work History

Sr Specialist OSP Designer

AT&T
11.2015 - Current
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Mentored junior Engineers, fostering culture of continuous learning and professional growth.
  • Draft and design fiber infrastructure for residential services
  • Researched and implemented innovative design techniques and strategies to reduce costs.
  • Coordinated with other departments to comply with company standards.
  • Identified design requirements for each project.
  • Collaborated with cross-functional teams to ensure quality product delivered.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective designs.
  • Followed all company policies and procedures to deliver quality work.
  • Enhanced team productivity by implementing efficient project management strategies.

Customer Service Technician

AT&T
02.2000 - 10.2015
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Installation and repair of fiber facilties
  • Enhanced customer experience with personalized assistance and product recommendations.

Call Center Associate

AT&T
12.1987 - 02.2000
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Recommended products to customers, thoroughly explaining details.
  • Reached out proactively to dissatisfied customers as part of a retention effort.
  • Contributed to team success, consistently meeting or exceeding individual call quality metrics.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Robert G Cole
Ft Sam Houston

Skills

  • Innovation management
  • Analytical thinking
  • Documentation management
  • Customer relations
  • Quality assurance
  • Management collaboration
  • Root-cause analysis
  • Technical troubleshooting
  • Knowledge sharing
  • Problem-solving
  • Task prioritization

Languages

German
Native or Bilingual

Timeline

Sr Specialist OSP Designer

AT&T
11.2015 - Current

Customer Service Technician

AT&T
02.2000 - 10.2015

Call Center Associate

AT&T
12.1987 - 02.2000

Robert G Cole