Richard Geiger
Austin,TEXAS
Summary
Dynamic leader with a proven track record at Magnum Trailer & Equipment, enhancing customer satisfaction and driving sales through expert knowledge in automotive industry and parts cataloging. Skilled in operations management and problem-solving, achieving significant improvements in team performance and customer service. Excelled in inventory management and employee training, fostering a culture of continuous learning and efficiency.
Overview
18
18
years of professional experience
Work History
Parts Advisor
Magnum Trailer & Equipment
06.2015 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various trailer models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
Lube General Manager
Five Star
06.2009 - 06.2015
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Car Wash Manager
Car Spa
06.2006 - 06.2009
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
Skills
- Automotive Industry Knowledge
- Parts Cataloging
- Warehouse Operations
- Customer Service
- Problem-solving skills
- Forklift Operation
- Operations Management
- Inventory Management
Timeline
Parts Advisor
Magnum Trailer & Equipment
06.2015 - Current
Lube General Manager
Five Star
06.2009 - 06.2015
Car Wash Manager
Car Spa
06.2006 - 06.2009
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