Richard Gibbons
Minooka
Summary
Result-driven, proactive, and resourceful Senior Client Service Consultant with eleven years’ experience providing client support, with nearly eight years of experience in the insurance industry. I am very organized with strong analytical and customer service skills, which has allowed me to become a reliable partner both internally and externally.
Overview
11
11
years of professional experience
Work History
Senior Client Service Consultant
MetLife
08.2017 - Current
· Work with internal and external partners to deliver a great service experience for our customers
· Participate account planning process to develop customer and broker strategies
· Took on projects for various Subject Matter Expert teams, such as Excel and UIS
· Proficient in GroupFacts, MIB, and 1000+ service systems, such as UIS, CDF, DPA, and Catalyst
Client Service Representative
ATG LegalServe, Inc
02.2015 - 08.2017
· Communicate with clients regarding status of services and procedures, as well as problem resolution
· Work in cross-functional teams to ensure projects are completed in a timely and efficient manner
· Extensive use of Microsoft Office, Microsoft Outlook, and data entry systems
Client Service Representative
Elite Process Service and Investigations
08.2014 - 02.2015
· Coordinated with clients regarding services and procedures
Education
BBA - Business Administration
McKendree University
Lebanon, IL05-2016
Associate - Business Administration
Joliet Junior College
Joliet, IL05-2013
Skills
- Proficient in Microsoft Office products
- Excellent communication skills
- High level of organization
- Ability to deliver results in fast-paced environments
- Able to coordinate effectively with internal and external partners
- Experienced in the Catalyst and DPA claims systems
Timeline
Senior Client Service Consultant
MetLife
08.2017 - Current
Client Service Representative
ATG LegalServe, Inc
02.2015 - 08.2017
Client Service Representative
Elite Process Service and Investigations
08.2014 - 02.2015
BBA - Business Administration
McKendree University
Associate - Business Administration
Joliet Junior College
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