Richard Gibson
Port Charlotte,FL
Summary
Accomplished National In Service Manager at Stericycle Environmental Solutions, adept in team leadership and problem-solving. Excelled in enhancing customer satisfaction by resolving complaints efficiently, boosting continued patronage. Skilled in employee training and development, significantly improved project completion rates and workmanship quality. Maintained strict compliance with industry regulations, fostering a safe and productive work environment.
Overview
33
33
years of professional experience
Work History
National In Service Manager
Stericycle Environmental Solutions
09.1991 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of in-service installation staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Maintained records of service transactions and customer feedback for future reference.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Employee Training and Development
- Time Management
- Conflict Resolution
- Workflow Management
- Employee Relations
- KPI Monitoring
- Documentation And Reporting
- Policy and Procedure Enforcement
Timeline
National In Service Manager
Stericycle Environmental Solutions
09.1991 - Current
No Degree - Business Management
University of Phoenix
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