Richard Gilliam
Chattanooga,TN
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Nurse, Medical Intensive Care Unit
CHI MEMORIAL HOSPITAL GLENWOOD
05.2022 - Current
- Provision of direct care to patients with surgical and medical health alterations in a high acuity, dynamic ICU
- Preceptor role for incoming new hire nursing graduates to MICU.
- Enhanced patient care by assessing, planning, implementing, and evaluating nursing interventions in the Medical Intensive Care Unit.
- Collaborated with interdisciplinary healthcare team members to develop and implement comprehensive care plans for critically ill patients.
- Participated in quality improvement initiatives within the Medical Intensive Care Unit to continuously enhance patient care standards and practices.
- Developed effective rapport with physicians, pharmacists, respiratory therapists, case managers, and other members of the healthcare team for seamless patient care coordination.
- Participated in ongoing professional development opportunities to maintain clinical competency and stay current on best practices in critical care nursing.
- Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
- Improved patient outcomes by providing compassionate, evidence-based nursing care in a fast-paced medical intensive care environment.
- Reduced hospital-acquired infections through diligent monitoring of infection control measures and strict adherence to protocols.
Registered Nurse, Surgical Intensive Care Unit
LEE MEMORIAL HOSPITAL
05.2020 - 05.2022
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Utilized critical thinking skills to prioritize nursing interventions based on patients acuity levels and individual needs.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Clinical Nurse Supervisor, Wellness Clinic
THE ARMED FORCES RETIREMENT HOME
11.2019 - 05.2020
- Management and supervision of clinical staff providing direct patient care to American military veteran retiree residents of the historic Soldiers' Home
- In addition to duties of clinic operations, and most importantly, the foremost responsibility of this position was as direct liaison between multiple care teams to provide the best life possible to the treasures of AFRH - the veterans.
- Enhanced staff performance by conducting regular performance evaluations and providing constructive feedback.
- Promoted a positive work environment through effective communication, teamwork, and conflict resolution strategies.
- Ensured regulatory compliance by staying current on industry standards and integrating them into daily practice.
- Collaborated with physicians during rounds for timely decision-making regarding treatment plans and adjustments in care as needed.
- Contributed to interdisciplinary team meetings discussing individualized case management plans, leading to more effective patient treatment strategies.
- Established a culture of continuous improvement by encouraging staff members to share ideas and participate in the development of new nursing initiatives.
- Coordinated departmental operations according to administrative, legal and medical guidelines.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
- Served as a clinical resource to staff, patients and families.
- Developed and maintained collaborative relationships with healthcare providers.
- Implemented and monitored infection control protocols.
- Provided clinical oversight and support to health care teams.
- Monitored clinical staff performance and provided feedback.
Registered Nurse, Emergency Department, GI Lab, and PACU, Trauma ICU, PACU
O R NURSES, INC.
11.2015 - 10.2019
- Contract Nursing - Methodist Germantown and University Hospitals, Memphis, TN; The University of Louisville Hospital (Charge RN); St
- Vincent Infirmary, Little Rock, AR (Charge RN); The Campbell Clinic Orthopedics, Memphis, TN (Charge RN)
- Charge/Supervisory status in all positions with O R Nurses.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Registered Nurse, Intensive Care Unit and Post Anesthesia Care Unit
ST. FRANCIS HOSPITAL
12.2011 - 10.2015
- Provision of direct care to patients with surgical and medical health alterations in ICU, and recovery of patients post procedure from a high acuity surgery department; Patient Care Coordinator (PCC)/Charge in PACU.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Registered Nurse, Emergency Department
HAYWOOD PARK COMMUNITY HOSPITAL
06.2008 - 07.2014
- Provision of Triage, admission, and treatment to pediatric, adult, and geriatric clients in Emergency Department of this 68 bed hospital serving Brownsville, Tennessee, Haywood County, and the surrounding region
- Charge RN and Patient Care Coordinator (PCC) for ER and Inpatient MedSurg Unit
- Weekend Nights House Supervisor.
- Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
- Demonstrated strong clinical reasoning skills when assessing patients conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Advanced patient education efforts by developing customized discharge instructions that addressed each individual''s unique health needs and promoted adherence to prescribed treatment regimens.
- Contributed to the creation of a positive work culture within the Emergency Department by actively participating in team-building activities, offering constructive feedback, celebrating successes, and fostering a sense of camaraderie among colleagues.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Registered Nurse, Surgical Intensive Care Unit
METHODIST UNIVERSITY HOSPITAL
10.2009 - 03.2011
- Provision of direct care to patients with surgical and medical health alterations in a high acuity, dynamic ICU in this University of Tennessee teaching hospital
- Intermittent/PRN Patient Care Coordinator (PCC)/Charge RN.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Managed care from admission to discharge.
Registered Nurse, General Intensive Care Unit
THE REGIONAL MEDICAL CENTER AT MEMPHIS
06.2006 - 04.2010
- ICU in Level One Trauma Center comprised of Medical Intensive Care Unit, Surgical Intensive Care Unit, Cardiac Intensive Care Unit, and Neuro-Trauma Intensive Care Unit
- Staff RN and PRN Patient Care Coordinator (PCC)/Supervisory Charge RN.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients, and determined next course of action.
Adjunct Faculty Nursing Clinical Instructor
Jackson State Community College
02.2004 - 05.2009
- Enhanced student learning experiences by incorporating clinical simulations and real-world scenarios into lesson plans.
- Contributed to the development of a comprehensive nursing curriculum, ensuring alignment with accreditation standards and industry best practices.
- Collaborated with interdisciplinary teams to provide students with diverse clinical experiences, fostering well-rounded skill sets.
- Mentored and guided students through challenging clinical rotations, offering support and constructive feedback for continuous improvement.
Education
Bachelor of Science, Nursing -
THE UNIVERSITY OF MEMPHIS
Memphis, TN05.2008
Associate of Applied Science, Nursing, Cum Laude -
JACKSON STATE COMMUNITY COLLEGE
Jackson, TN05.2006
Bachelor of Arts, Theatre/Liberal Arts -
THE UNIVERISTY OF TENNESSEE
Knoxville, TN06.1983
Skills
- Nursing staff leadership
- Precepting
- Chronic Disease Management
- Unit Administration
- Case Management
- Critical Care
- EMR / EHR
- Preventive health
- Advanced Cardiac Life Support (ACLS) certification
- Emergency Response
- Patient Management
- Patient Relations
Certification
- Advanced Cardiovascular Life Support, 05/01/25
- Basic Life Support, 05/01/25
- Registered Nurse, Tennessee, RN155211, 06/30/24
References
Available Upon Request
Timeline
Registered Nurse, Medical Intensive Care Unit
CHI MEMORIAL HOSPITAL GLENWOOD
05.2022 - Current
Registered Nurse, Surgical Intensive Care Unit
LEE MEMORIAL HOSPITAL
05.2020 - 05.2022
Clinical Nurse Supervisor, Wellness Clinic
THE ARMED FORCES RETIREMENT HOME
11.2019 - 05.2020
Registered Nurse, Emergency Department, GI Lab, and PACU, Trauma ICU, PACU
O R NURSES, INC.
11.2015 - 10.2019
Registered Nurse, Intensive Care Unit and Post Anesthesia Care Unit
ST. FRANCIS HOSPITAL
12.2011 - 10.2015
Registered Nurse, Surgical Intensive Care Unit
METHODIST UNIVERSITY HOSPITAL
10.2009 - 03.2011
Registered Nurse, Emergency Department
HAYWOOD PARK COMMUNITY HOSPITAL
06.2008 - 07.2014
Registered Nurse, General Intensive Care Unit
THE REGIONAL MEDICAL CENTER AT MEMPHIS
06.2006 - 04.2010
Adjunct Faculty Nursing Clinical Instructor
Jackson State Community College
02.2004 - 05.2009
Bachelor of Science, Nursing -
THE UNIVERSITY OF MEMPHIS
Associate of Applied Science, Nursing, Cum Laude -
JACKSON STATE COMMUNITY COLLEGE
Bachelor of Arts, Theatre/Liberal Arts -
THE UNIVERISTY OF TENNESSEE