Richard Giovannetti
Deming
Summary
Dedicated professional known for exceptional multitasking and organization skills. Successfully supported teams in operations while fostering a customer-centric environment, ensuring high standards of service and safety compliance.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
14
14
years of professional experience
Work History
Funeral Director
Baca's Funeral Chapels
10.2009 - 05.2016
- Coordinated funeral services, ensuring compliance with regulations and family wishes.
- Managed logistics for transportation of remains and arrangements with cemeteries.
- Facilitated grief support and counseling for families during difficult times.
- Developed customized memorial services tailored to individual family preferences.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Performed embalming procedures and updated case study reports.
- Drafted and published [Number] obituaries per week on behalf of families served.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Secured and filed burial permits and made funeral arrangements.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
Service Manager
Solitaire Homes
05.2016 - 12.2023
- Assisted in managing daily operations and service delivery to enhance customer satisfaction.
- Supported team in maintaining inventory accuracy and timely service responses.
- Learned safety protocols and operational procedures to ensure workplace compliance.
- Engaged with customers to address inquiries and resolve issues effectively.
- Participated in training sessions to develop skills in customer service techniques.
- Contributed to team meetings, sharing insights on operational challenges and solutions.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Looked over blue prints and electrical prints for code infractions.
Education
High School Diploma -
Deming High School
Deming, NMSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Able to use most hand tools, battery, and electrical tools in a safe manner
- Able to read electrical prints and blue prints
- Have some knowledge in HVAC
- Have good work ethics
Timeline
Service Manager
Solitaire Homes
05.2016 - 12.2023
Funeral Director
Baca's Funeral Chapels
10.2009 - 05.2016
High School Diploma -
Deming High School