Summary
Overview
Work History
Education
Skills
Timeline
Generic

RICHARD GLEN TAYLOR

Mathews,VA

Summary

Experienced contract professional specializing in contract management and negotiation, with a proven ability to ensure regulatory compliance and streamline contract processes. Recognized for collaborative teamwork and consistently delivering results. Proficient in contract drafting and risk management, emphasizing adaptability and reliability in all endeavors.

Overview

34
34
years of professional experience

Work History

Small Business Owner

Coastwise Designs, LLC
01.2024 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Utilized advanced software programs to create detailed designs that met client specifications.
  • Oversaw shipping logistics, guaranteeing timeliness and accuracy of product deliveries to clients.

Warranty Manager

KSB, Inc.
05.2022 - 06.2024
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
  • Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
  • Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
  • Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
  • Conducted regular audits of service center workmanship to maintain high-quality repair standards under manufacturer guidelines.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
  • Facilitated efficient communication between all relevant departments involved in processing warranties, fostering a collaborative environment that supports successful resolutions.
  • Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
  • Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
  • Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Contract Administrator

KSB, Inc.
10.2001 - 05.2022
  • Contract Evaluation
  • Manage all aspects of complex industrial contracts for an international pump manufacturer, by evaluating and interpreting contracts to ensure compliance with all technical specifications, commercial terms, and conditions.
  • Determine the scope of supply to comply with the contract requirements, as well as expedite all required material to ensure on-time deliveries so contractual due dates are met.
  • Ensure that all legal requirements of the contract are met, including submission of required performance bonds, lien waivers, and letters of credit.
  • Perform final review of completed jobs to ensured all contractual requirements have been met and final assemblies are ready for shipment.
  • Contract Logistics
  • Lessen project risk while improving profitability by implementing contract amendments, clarifications, and exceptions.
  • Arrange international ocean and air transportation of pumps and equipment from around the world to fulfill order requirements.
  • Submitted contractual requirements ensuring no liquidated damages will be applied against the company for late submittal.
  • Create and maintain production schedules for all aspects of the contract, including required customer submittals, project milestones, receipt of purchased materials, and allocation of shop production time.
  • Communications
  • Act as main point of contact for all contract inquiries, including technical and commercial questions.
  • Directly responsible for maintaining and improving project profit margins through negotiations with suppliers and securing competitive bids for all purchased components, as well as negotiating with customers to resolve technical and commercial issues.
  • Create work instructions for shop personnel detailing all aspects of the work that must be completed to fulfill the customers' requirements for the order.
  • Create submittal documents and drawings using AutoCAD based on technical requirements.
  • Complete all contracts by producing final invoices.

Purchasing Coordinator

Lumberg, Inc.
01.1999 - 04.2001
  • Developed and maintained safety stock levels and reorder quantities, including a cycle count program, for all materials based on customer forecasts, sales history, and production needs for the U.S. headquarters of a global company with $25 million in annual sales.
  • Developed and maintained all stock items for tooling and other materials used in production for warehouse and factory.
  • Expedited customer's orders, while coordinating prompt deliveries of raw materials and finished goods from suppliers and vendors located around the world.
  • Obtained and evaluated quotes from suppliers and vendors for raw materials, finished goods, and products used in new designs based on engineering requirements, as well as evaluated vendors' performance based on delivery, price, and quality.

Customer Account Representative

Lumberg, Inc.
09.1997 - 01.1999
  • Serviced major house accounts including OEM's and sensor manufacturers by entering orders, in particular handling expedited requests from customers.
  • Analyzed sales data and forecasts to ensure proper inventory levels were maintained, by evaluating costs and determining pricing based on engineering cost figures for customers' products to ensure that company profit margins were maintained and improved.

Food Service Lead

Ukrop’s Supermarkets Inc.
04.1993 - 09.1997
  • Ordered, received, and controlled food and supplies for the kitchen department, and communicated with other departments to organize and ensure delivery of special orders.
  • Organized inter-department activities and employee schedules, as well as addressing customer concerns and questions.

Operations Assistant
08.1991 - 04.1993
  • Ordered promotional items, grocery goods, and back stocked the entire store, as well as conduct quarterly inventories, and authorized purchases through receiving department.
  • Coordinated associates’ daily duties and assisted customers with their needs.

Education

B.A. - Political Science

Virginia Commonwealth University
Richmond, Virginia

Skills

  • Vibration Analyst: ISO Category I & II
  • VibrAlign, Inc Shaft Alignment Best Practices NXA Ultimate Course
  • Microsoft Office Suite including MS Project
  • AutoCAD
  • Solidworks
  • Graphic design using Illustrator and Photoshop

Timeline

Small Business Owner

Coastwise Designs, LLC
01.2024 - Current

Warranty Manager

KSB, Inc.
05.2022 - 06.2024

Contract Administrator

KSB, Inc.
10.2001 - 05.2022

Purchasing Coordinator

Lumberg, Inc.
01.1999 - 04.2001

Customer Account Representative

Lumberg, Inc.
09.1997 - 01.1999

Food Service Lead

Ukrop’s Supermarkets Inc.
04.1993 - 09.1997

Operations Assistant
08.1991 - 04.1993

B.A. - Political Science

Virginia Commonwealth University

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