Richard Gloe Jr.
Ft. Pierre,SD
Summary
Detail-oriented worker with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Capital Area Refuse, LLC
2005.05 - 2023.12
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Implemented effective financial management practices, improving cash flow and profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Developed long-term strategic goals for the business based on market trends analysis.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Trained and motivated employees to perform daily business functions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Prepared annual budgets with controls to prevent overages.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Monitored and managed fuel consumption and expenses for management reporting.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Radiologic Technologist
Avera St. Mary's Hospital
2001.11 - 2015.03
- Improved patient care by efficiently performing diagnostic imaging procedures, including X-rays, MRI, and CT scans.
- Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
- Promoted patient comfort during invasive procedures, using careful positioning techniques and clear explanations of each step in the process.
- Acquired precise images through expert knowledge of multiple imaging modalities, including MRI, Computed Tomography (CT), fluoroscopy and general Radiographs.
- Maintained up-to-date knowledge on industry advancements by attending conferences and participating in continuing education programs regularly.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
- Optimized image quality by adjusting technical factors according to specific patient needs or clinical indications within prescribed dose limits.
- Aided in reducing repeat examinations due to image artifacts or poor positioning through thorough pre-imaging assessments.
- Supported interventional radiology procedures with skillful preparation of patients; administering intravenous contrast media while monitoring vital signs throughout studies.
- Participated in quality assurance initiatives, identifying areas for improvement and implementing changes to enhance patient care.
- Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
- Elevated the overall image of the radiology department by adhering to all professional standards and ethics while interacting with patients, families, and staff members.
- Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Streamlined workflow in the radiology department by organizing schedules and maintaining accurate records of completed procedures.
- Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Served as informational resource for patients and families by educating about imaging processes and addressing questions and concerns.
- Produced high-quality images for accurate, reliable review and interpretation.
- Collaborated with wider healthcare teams to provide comprehensive patient care.
- Applied contrast media and monitored patient reactions to contrast agents.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Prepared and mixed contrast agents for enhanced imaging.
Education
Associate of Science - Radiolgoy
Presentation College
Aberdeen, SD06.1995
Skills
- Financial Planning
- Operations Management
- Budget Development
- Personnel Management
- Operations Oversight
- Financial Analysis
- Documentation and Reporting
- Hiring
- Business Planning
- Payroll Processing
- Team Leadership
- Conflict Resolution
- Customer Service
- Decision Making
- Adaptability and Flexibility
- Problem Solving
- Analytical Thinking
- Safe Driving
- Commercial Driving
- Equipment Operation
- Document Management
- Inclement Weather Driving
- Dependable and Reliable
Timeline
Owner/Operator
Capital Area Refuse, LLC
2005.05 - 2023.12
Radiologic Technologist
Avera St. Mary's Hospital
2001.11 - 2015.03
Associate of Science - Radiolgoy
Presentation College
Hobbies
In my free time I enjoy spending time with my wife and 2 daughters. I also enjoy golfing, boating, and hunting.
Golfing, Boating, Hunting
In my free time I enjoy spending time with my family. I also enjoy golfing, boating, and hunting.
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