Richard Gloria
Santa Clara,CA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Sales Associate
Maido Stationary
01.2026 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Drove sales growth through effective product placement and customer engagement strategies.
- Performed cash, card, and check transactions to complete customer purchases.
Manufacturing Technician
Cepheid
11.2022 - 02.2023
- Followed detailed assembly instructions, processes and procedures.
- Visually inspected devices for defects and placed defective items into reject bin.
- Applied blank labels to devices, packaged and sealed items before sending for quality review.
- Maintained supply inventory by checking stock to determine inventory level.
- Troubleshot faulty equipment.
- Followed detailed assembly instructions, processes and procedures at Cepheid.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
BARISTA
Tra Temptation
09.2018 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Guest Service
Target
04.2017 - 08.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
No Degree - Cybersecurity
De Anza College
Cupertino, CAGED -
WIlson High School
Santa Clara, CA06-2016
Skills
- Adaptability
- Computer skills
- Fast learner
- Ability to work under pressure
- Ability to work in a team
- Point of sale
- Goal oriented
- Inventory tracking
- Returns processing
- Customer service
- Safety protocols
Personal Information
Timeline
Sales Associate
Maido Stationary
01.2026 - Current
Manufacturing Technician
Cepheid
11.2022 - 02.2023
BARISTA
Tra Temptation
09.2018 - 11.2022
Guest Service
Target
04.2017 - 08.2017
No Degree - Cybersecurity
De Anza College
GED -
WIlson High School