Summary
Overview
Work History
Education
Skills
Timeline
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Richard Grace

Washington,DC

Summary

Motivated professional brings value to collaborative marketing or sales role opportunity. Excellent organizational, planning and communication skills with passion for positively impacting customer bottom-lines with creative and engaging marketing copy. Trained in social media management, audience engagement and marketing campaign development.

Overview

6
6
years of professional experience

Work History

Sales Associate

Modells Sporing Goods
Fairfax, VA
04.2021 - 01.2022
  • Greet customers as they enter the store, make them feel welcome, and provide assistance with finding products.
  • Answer questions about products, prices, and promotions to help customers make informed purchasing decisions.
  • Handle any customer complaints or issues.
  • Upsell and cross-sell by suggesting additional or alternative products that complement customers' selections.
  • Help restock shelves and organize products on the floor, keeping the sales floor well organized.
  • Assist in receiving new shipments, checking items against order lists.

Marketing Intern

Spotify
FAIRFAX STATION, VA
02.2019 - 02.2020
  • Developed content and promotional materials for various campaigns.
  • Researched competitors' marketing strategies and tactics.
  • Compiled data on customer demographics, preferences, needs, and buying habits.
  • Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
  • Monitored online conversations related to brand and product mentions.

Customer Care Consultant

Technology Integration Group
Richmond , Virginia
05.2017 - 05.2018
  • Worked among local public and private schools in the Richmond area to deliver technical support to faculty and students alike.
  • Dealt with customer complaints regarding products or services.
  • On-site customer inquiries, along with communication via email, telephone, video conferencing.
  • Assisted customers with navigating the company website for locating products and services.
  • Processed orders from customers using order management systems.
  • Created detailed documentation of all customer interactions for future reference purposes.

Sales Associate

White Water Photography
Fayetteville, WV
04.2016 - 08.2017
  • Built relationships with customers to encourage repeat business.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Worked with numerous vendors and photographers to meet specific deadlines.
  • Demonstrated product features and benefits for customers' needs.

Education

Bachelor of Arts - Criminal Justice / Communications

Virginia Commonwealth University
Richmond, VA
05-2018

High School Diploma -

Mercersburg Academy
Mercersburg, PA
01-2014

Skills

  • Basic IT Knowledge: From network integration to basic cloud computing
  • Data entry and analysis: data organization, and basic data entry
  • Project management tools: Common uses of Trello and Google Workspace
  • Customer service and communication: Learning clients' needs, and providing solutions to maintain clear, professional communication
  • Project coordination: the ability to track multiple tasks and deadlines to keep projects organized
  • Sales: Basic sales principles, especially in face-to-face roles,
  • Problem-solving: Analyze issues and come up with quick solutions
  • Time management: the ability to prioritize and manage multiple tasks effectively

Timeline

Sales Associate

Modells Sporing Goods
04.2021 - 01.2022

Marketing Intern

Spotify
02.2019 - 02.2020

Customer Care Consultant

Technology Integration Group
05.2017 - 05.2018

Sales Associate

White Water Photography
04.2016 - 08.2017

Bachelor of Arts - Criminal Justice / Communications

Virginia Commonwealth University

High School Diploma -

Mercersburg Academy

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Richard Grace