Richard Gracey
Lincoln,California
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and our Value of Blue service associates with talent for interacting with our customers. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable marketing professional with 27 years in developing, implementing and managing public relations strategies and activities. Superb communication skills with talent in developing innovative public relations and marketing strategies. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Motivated individual with experience in customer service and sales.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Service Account Consultant
Anthem Blue Cross
09.2006 - Current
- Supported day-to-day account management to largest book of business for Anthem FEP in Northern, Ca with highest market share in FEHBP.
- Prospected and conducted face-to-face sales calls with HR Representatives, Postmasters, Managers/Supervisors, throughout assigned territory.
- Established new accounts through cold calling and personal visits to Federal Agencies.
- Attended trade shows and conferences regularly to increase brand visibility.
- Consultations with new and existing customers to discuss ways to meet needs through specific products and services.
- Developed and implemented successful sales & wellness strategies to increase revenue in assigned territories.
- Monitored competitor activities to maintain competitive advantage.
- Conducted presentations at Federal agencies for new employee orientations, retirement seminars, wellness and open season benefits.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in ACT! & Salesforce CRM database.
Quality Claims & Customer Service Auditor
Elevance Health Inc.
01.2006 - 09.2006
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Identified customer service trends to provide recommendations for process and procedural improvements.
Customer Service Assistant Supervisor
Elevance Health Inc.
03.1999 - 01.2006
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
Education
No Degree - Business - Anthem Emerging Leader Program
Indiana University Bloomington School of Buisness
Bloomington, IN06.2009
High School Diploma -
Canoga Park High School
Canoga Park, Ca06.1994
Skills
- Persuasive Communication
- Effective Scheduling
- Outreach Initiatives
- Promote Products
- Addressing Questions and Concerns
- Consultative Sales Approach
- Database Management
- Sales and Marketing
- Networking
- Account Servicing
- Salesforce CRM Experience
Certification
- California Life & Health License 0G52616 - 2006-current
Timeline
Field Service Account Consultant
Anthem Blue Cross
09.2006 - Current
Quality Claims & Customer Service Auditor
Elevance Health Inc.
01.2006 - 09.2006
Customer Service Assistant Supervisor
Elevance Health Inc.
03.1999 - 01.2006
No Degree - Business - Anthem Emerging Leader Program
Indiana University Bloomington School of Buisness
High School Diploma -
Canoga Park High School