Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RICHARD GRAHAM

Foreman
Houston,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

59
59
years of professional experience
1
1
Certification

Work History

Foreman

Rush Enterprises
Houston, TX
02.2003 - Current
  • Oversaw maintenance and repair of customers trucks.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Directed daily operations of team of 2 to 12 technicians.
  • Trained and coached employees to improve performance and skills.
  • Managed OEM and Equipment Supplier resources, Proper and timely maintenance, DOT compliance, and made sure implementation and proper documentation of the repair orders were correct and accurate.
  • Managed shop tooling for proper operation and safe use by the technicians.
  • Provided training, and support of dealer staff members, Performed individual performance Evaluations to insure techs were up to date on all available training.
  • Verified new technicians could use power tools, and equipment properly and safely.
  • Worked with Peterbilt Motors, Hino Motors, and Bluebird Bus manufactures TSM's for assistance when needed. Also worked with the manufactures suppliers. Allison, Meritor and Eaton Transmissions and Differentials for assistance when needed for additional diagnostic information.
  • Organized ongoing maintenance schedules to increase sales.
  • Enhanced customer satisfaction by meeting and exceeding expectations by motivating team members to strengthen quality and increase productivity.
  • Reviewed repair orders for correct documentation of the repairs made and to ensure all parts and labor is charged to the repair order. Processed Hino warranty and submitted to billing.
  • Checked and added all Federal Recalls and or service campaigns that applied to the customers trucks or busses and reviewed with the customer.

Service Adviser

Rush Enterprises
Houston, TX
07.2000 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing parts, supplies and labor.
  • Handled customer issues with confidence to provide effective resolution.
  • Documented customers concerns and repair actions to maintain records.

Operations Manager

Priority Express
Houston, TX
03.1994 - 07.2000
  • Established and administered the Fleets Tractor and trailer scheduled Maintenance and repairs. Established all 3 warehouse Fork lift maintenance and repairs.
  • Was in charge of Hiring all fleet tractor trailer drivers. Administered the Pre-Employment drug testing and DAT driver screening. Filed all required maintenance records.
  • Ordered and provided all supplies to the 3 Locations.
  • Worked overtime to insure all Air Freight was properly loaded into the Dry Vans and Reefer units and was loaded out the same night of the freights arrival to the warehouse terminal.
  • Verified all return truck loads were delivered and all documentation received.
  • Help in specing out all of the latest safety features on all new Equipment and inspection of new Equipment.

Driver/Driver/Warehouse Employee

Airborne Express
Houston, TX
11.1991 - 03.1994
  • Inspected work areas for cleanliness and obstacles and moved and organized/staged Air Freight Containers for the evening shift.
  • Loaded the Air Freight container of general packages and boxes that were picked up by the route drivers.
  • Secured and weighed each container and loaded the containers into a tractor trailer. Drove the loaded tractor trailer. Drove the loaded tractor trailers to the Airport Tarmac.
  • Assisted in loading the DC9 or DC10 Air freight containers, Entered the weights of each container for proper weight distribution and location of the container to be placed in the Air Craft and secured each container for the safety of the aircraft and crew.
  • Performed local P&D on occasion.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Checked packages and merchandise for damage and notified managment.
  • Consistently lifted materials weighing as much 100 plus pounds.
  • Placed incoming freight in optimal staging locations to promote continued accuracy and easy retrieval.
  • Used hand-held devices and computers to record and monitor all packages being unloaded from the incoming route trucks and address inaccuracies and tracking.

Driver

Clay Lee AirBorne Express Contractor
Houston, TX
05.1983 - 11.1991
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy AirBornes delivery schedule time guides.
  • Delivered packages to customer doorsteps and business offices.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Worked Late night and weekend shifts during peak periods to meet coverage needs.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Checked loads against documentation before completing final delivery at destinations.
  • Refilled truck after completing deliveries to return in ready-to-use condition.

Education

High School Diploma -

Kingwood High School
Kingwood, TX
05.1983

Skills

  • Employee Training
  • Workplace Safety
  • Multi-Project Coordination
  • Hand and Power Tool Operation
  • Time Management
  • Repair Estimations
  • Teamwork and Collaboration
  • Safe Operating Procedures
  • Work Planning and Prioritization
  • Equipment Functionality

Certification

*Railroad Commission of Texas.

Certification for Propane Fuel.

Technician Superviser.

Licensed to manage propane licensed technicians

make repairs on Propane powered vehicles with Rush Enterprises.


*Certified in Hino Motors warranty processing with Rush Enterprises.


*Certified in AirCraft Weight and Balance, Airborne Express.

Timeline

Foreman

Rush Enterprises
02.2003 - Current

Service Adviser

Rush Enterprises
07.2000 - Current

Operations Manager

Priority Express
03.1994 - 07.2000

Driver/Driver/Warehouse Employee

Airborne Express
11.1991 - 03.1994

Driver

Clay Lee AirBorne Express Contractor
05.1983 - 11.1991

High School Diploma -

Kingwood High School

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RICHARD GRAHAMForeman