Summary
Overview
Work History
Skills
Work Availability
Timeline
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Richard Graner

HOLMEN,WI

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

12
12
years of professional experience

Work History

Sales Manager

Bonsai World
HOLMEN, WI
08.2022 - Current
  • Answered incoming calls from potential customers, provided product information and answered questions.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
  • Maintained up-to-date knowledge of all products and services available through the company.
  • Developed relationships with customers in order to increase sales opportunities.
  • Recorded customer contact information accurately in the database system for future reference.
  • Provided accurate pricing information on products or services requested by customers.
  • Assisted customers with payment processing, including credit card payments and other forms of payment.
  • Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
  • Resolved customer complaints in a professional manner while maintaining high levels of customer service.
  • Upsold additional products or services when applicable during phone calls.
  • Adhered to all company policies, procedures and regulations regarding telephone etiquette.
  • Offered advice on how to use the product effectively for maximum benefit.
  • Generated leads through cold calling techniques.
  • Conducted follow-up calls with existing clients to cross-sell new products.
  • Kept track of daily sales performance against targets set by management.
  • Handled inbound telephone calls from interested customers.
  • Educated customers about product or service offerings meeting individual needs.
  • Maintained and recorded customer information in database.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Documented sales call data in company software.

Professional Driver

Brenny Transportation
Saint Cloud, MN
02.2018 - 02.2024
  • Transported goods to customers safely and securely.
  • Ensured compliance with all applicable laws, regulations and safety standards.
  • Inspected cargo prior to loading for any damages or discrepancies.
  • Maintained records of cargo loaded and unloaded, distances traveled and fuel consumption.
  • Provided excellent customer service by promptly responding to inquiries.
  • Reported vehicle defects, accidents or violations immediately to supervisor.
  • Performed daily pre-trip inspections of vehicles including tires, lights and brakes.
  • Followed detailed instructions from dispatchers regarding delivery times and routes.
  • Loaded and unloaded trucks manually as needed using appropriate lifting techniques.
  • Communicated effectively with clients regarding route changes due to traffic delays.
  • Assisted in the maintenance of the truck's interior and exterior appearance.
  • Monitored weather conditions along routes to ensure safe travel at all times.
  • Managed time efficiently by planning trips accordingly based on road conditions.
  • Demonstrated knowledge of geographic area served by providing routing suggestions.
  • Adhered to company policies and procedures while driving assigned vehicle.
  • Verified accuracy of bills of lading against actual freight loaded and unloaded.
  • Utilized GPS navigation systems in order to plan most efficient routes possible.
  • Completed paperwork accurately including trip reports, log books, accident reports.
  • Ensured that cargo was handled properly throughout entire transportation process.
  • Received feedback from customers on quality of service provided during deliveries.
  • Kept accurate logs of all deliveries and trips.
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Documented customer service issues, expenses, mileage and other key information.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Delivered goods and services to customers on time and in excellent condition.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas and other data.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Achieved consistently high customer scores due to exceptional service.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Reviewed work orders to perform freight movement and deliveries.

Professional Driver

Ace Retail Support Center
La Crosse, WI
02.2020 - 09.2023
  • Transported goods to customers safely and securely.
  • Ensured compliance with all applicable laws, regulations and safety standards.
  • Maintained records of cargo loaded and unloaded, distances traveled and fuel consumption.
  • Provided excellent customer service by promptly responding to inquiries.
  • Reported vehicle defects, accidents or violations immediately to supervisor.
  • Performed daily pre-trip inspections of vehicles including tires, lights and brakes.
  • Followed detailed instructions from dispatchers regarding delivery times and routes.
  • Loaded and unloaded trucks manually as needed using appropriate lifting techniques.
  • Communicated effectively with clients regarding route changes due to traffic delays.
  • Assisted in the maintenance of the truck's interior and exterior appearance.
  • Monitored weather conditions along routes to ensure safe travel at all times.
  • Managed time efficiently by planning trips accordingly based on road conditions.
  • Demonstrated knowledge of geographic area served by providing routing suggestions.
  • Adhered to company policies and procedures while driving assigned vehicle.
  • Verified accuracy of bills of lading against actual freight loaded and unloaded.
  • Utilized GPS navigation systems in order to plan most efficient routes possible.
  • Completed paperwork accurately including trip reports, log books, accident reports.
  • Ensured that cargo was handled properly throughout entire transportation process.
  • Received feedback from customers on quality of service provided during deliveries.
  • Kept accurate logs of all deliveries and trips.
  • Maintained safe driving history with no critical incidents over 3 1/2 -year timeframe.
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Delivered goods and services to customers on time and in excellent condition.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas and other data.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Achieved consistently high customer scores due to exceptional service.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Reviewed work orders to perform freight movement and deliveries.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.

Professional Driver

Ashely distribution
Arcadia, WI
06.2012 - 02.2018
  • Transported goods to customers safely and securely.
  • Ensured compliance with all applicable laws, regulations and safety standards.
  • Inspected cargo prior to loading for any damages or discrepancies.
  • Maintained records of cargo loaded and unloaded, distances traveled and fuel consumption.
  • Provided excellent customer service by promptly responding to inquiries.
  • Reported vehicle defects, accidents or violations immediately to supervisor.
  • Performed daily pre-trip inspections of vehicles including tires, lights and brakes.
  • Followed detailed instructions from dispatchers regarding delivery times and routes.
  • Loaded and unloaded trucks manually as needed using appropriate lifting techniques.
  • Communicated effectively with clients regarding route changes due to traffic delays.
  • Assisted in the maintenance of the truck's interior and exterior appearance.
  • Monitored weather conditions along routes to ensure safe travel at all times.
  • Managed time efficiently by planning trips accordingly based on road conditions.
  • Demonstrated knowledge of geographic area served by providing routing suggestions.
  • Adhered to company policies and procedures while driving assigned vehicle.
  • Verified accuracy of bills of lading against actual freight loaded and unloaded.
  • Utilized GPS navigation systems in order to plan most efficient routes possible.
  • Completed paperwork accurately including trip reports, log books, accident reports.
  • Ensured that cargo was handled properly throughout entire transportation process.
  • Received feedback from customers on quality of service provided during deliveries.
  • Kept accurate logs of all deliveries and trips.
  • Documented customer service issues, expenses, mileage and other key information.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Delivered goods and services to customers on time and in excellent condition.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas and other data.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Achieved consistently high customer scores due to exceptional service.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Reviewed work orders to perform freight movement and deliveries.

Skills

  • Business Planning
  • Key Account Development
  • Profitability Optimization
  • Sales Reporting
  • Performance Management
  • Proposal Development
  • Revenue Forecasting
  • KPI Analysis
  • KPI Tracking
  • Client Relationship Management
  • Order Management
  • Lead Generation
  • Sales Planning
  • Staff Management
  • Strategic Planning
  • Vendor Management
  • Account Management
  • Sales Tracking
  • New Business Development
  • Territory Sales Management
  • Solution Selling
  • Complex Project Negotiations
  • Sales Expertise
  • Continuous Improvements
  • Relationship Building
  • Product Knowledge
  • Excellent Communication Skills
  • Product and Service Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Manager

Bonsai World
08.2022 - Current

Professional Driver

Ace Retail Support Center
02.2020 - 09.2023

Professional Driver

Brenny Transportation
02.2018 - 02.2024

Professional Driver

Ashely distribution
06.2012 - 02.2018

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Richard Graner