Richard Grant
Toronto,Ontario
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
37
37
years of professional experience
Work History
Mgr / Sales / Operator
Advantage Pro Services
03.2009 - 12.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Manager /Mgr /Sales Manager
Advantage Pro Services
05.1999 - 11.2008
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Line Cook
Applebee's Neighborhood Grill & Bar
06.1993 - 12.1993
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Ticket Booth / Usher / Concessions /Projectionist
Bear Creek Cinema
06.1990 - 08.1991
- Directed ticket holders to seats and facility locations.
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Handled crowd control to maintain order and prevent overcrowding.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Projected motion pictures onto back screens for inclusion in scenes within film or stage productions.
- Inspected movie films prior to film showings to verify completeness and condition.
- Spliced separate film reels, advertisements and movie trailers together to form feature-length presentation on one continuous reel.
- Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Line Cook
Sonic Drive - In
06.1989 - 06.1990
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared and cooked meals according to recipes and customer specifications.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Verified proper portion sizes to consistently attain high food quality standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
BBA - Business Administration And Management
University of Houston
Houston, TXAssociate of Arts - General Studies
University of Houston - Downtown
Houston, Tx05-1996
High School Diploma -
Langham Creek High
Houston, TX06-1993
Skills
- Marketing
- Recruiting and interviewing
- Relationship building
- Inventory management
- Verbal and written communication
- Data analysis
- Conflict resolution
- Revenue management
- Budget control
- Schedule preparation
- Decision-making
- Complex Problem-solving
- Clear communication
- Expense tracking
- Customer service
- Salesforce management
- Documentation and reporting
- Regulatory compliance
- Time management
- Customer relationship management (CRM)
- Task delegation
- Performance management
- Negotiation
- Networking strategies
- Coaching and mentoring
Timeline
Mgr / Sales / Operator
Advantage Pro Services
03.2009 - 12.2025
Manager /Mgr /Sales Manager
Advantage Pro Services
05.1999 - 11.2008
Line Cook
Applebee's Neighborhood Grill & Bar
06.1993 - 12.1993
Ticket Booth / Usher / Concessions /Projectionist
Bear Creek Cinema
06.1990 - 08.1991
Line Cook
Sonic Drive - In
06.1989 - 06.1990
BBA - Business Administration And Management
University of Houston
Associate of Arts - General Studies
University of Houston - Downtown
High School Diploma -
Langham Creek High