RICHARD GREEN

Accountability Objective:

The Product Engineering Technician role complements the Engineering team with decoration expertise, combined with research of new equipment and technology, to support technical improvements and production capabilities.

Requirements/Qualifications:

• Work with production on decoration challenges, including vendor, manufacturer and equipment supplier support.
• Test new products and materials to confirm deco options, as well as production settings to ensure a seamless transition into operations.
• Roll-up deco location, sizing, and department info to Production Leadership to ensure agreements are reached prior to production launch.
• Support new item decoration with respect to Photoshoots.
• Collaborate with Product Management on new items as needed.
• Maintain all spreadsheets, product guides and PLM to support efforts above.
• Work closely with Engineering team to research and evaluate new equipment, including automation opportunities.
• Lead annual filing of State of Massachusetts DEP, collecting data as needed.
• Ordering of custom items, supplies and equipment as needed, while negotiating pricing and mitigating price increases as necessary.
• Work cohesively within the department to support jig design and 3D printing.
• Maintain CAD drawings for existing building and layout options.

Accountability Objective:

Works with production team to format and deliver data needed to continuously improve overall performance related to safety, quality and cost. Coordinate supply purchasing efforts, insuring delivery timelines and cost controls are managed properly. Research and test new technologies.

Key Responsibilities:

• Develops and provides performance management data to production team for review.
• Assists in obtaining materials, components, equipment and services.
• Enter purchase orders as needed to support day to day production needs.
• Work with supplier to identify alternatives that either enhance the quality and/or offer a more cost effective alternative.
• Analyze supply usage and price data to identify opportunities to reduce costs, without sacrificing quality.'
• Perform R & D needed to identify equipment, supplies and methods that will enhance our customer offering or deal with a production problem.
• Provide technical support as needed to support production needs.
• Ensure that quality of work meets customer expectations.
• Follows all standardized work instructions and suggests improvements for the team to review.
• Participate in Continuous Improvement Activities to include Idea Generation System.

• Enhanced customer satisfaction by efficiently managing room assignments and work flow, plus addressing concerns promptly.
• Collaborated with other departments to ensure seamless communication and workflow required.
• Resolve conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
• Introduced new equipment that increased the overall efficiency of the department.
• Assisted in developing departmental policies and procedures, establishing a consistent framework for all team members to follow.
• Provided constructive feedback to employees through regular performance evaluations, setting clear expectations for improvement when needed.
• Improved inventory management, optimizing supplies usage and minimizing waste.
• Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
• Implemented cross-training initiatives to improve staff versatility in handling diverse tasks across different departments when necessary.
• Communicated repair needs to maintenance staff.

• Ensured product quality with thorough inspection protocols and adherence to industry standards.
• Collaborated with other supervisors for seamless transitions between shifts, maintaining productivity levels.
• Provided constructive feedback through individual performance reviews aimed at enhancing employee growth within their positions.
• Streamlined communication channels between departments, creating better collaboration and efficiency in operations.
• Resolved issues quickly to maintain productivity goals.
• Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
• Implemented policies and standard operating procedures for continuous improvement.

See Previous Job Description

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained quality assurance and customer satisfaction objectives.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Observed equipment operation to diagnose and troubleshoot reported issues.
• Organized work to meet demanding production goals.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
• Addressed routine equipment maintenance according to established schedule.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Researched and implemented new technologies and equipment.

• Met or exceeded productivity goals consistently while maintaining a focus on producing high-quality workmanship.
• Effectively communicated with supervisors regarding job status updates, potential issues, or delays in production schedules.
• Successfully transitioned between different printing jobs seamlessly, reducing setup times and increasing overall productivity.
• Performed thorough inspections of finished products before packaging, ensuring adherence to client specifications and quality standards.
• Participated in team meetings to discuss workflow improvements, operational challenges, and strategies for overcoming obstacles.
• Supported continuous improvement efforts by participating in training sessions and staying current on industry best practices.
• Ensured accuracy of printed materials by closely monitoring color registration and print quality throughout the press run.
• Maintained high-quality output by adjusting press parameters to meet job specifications.
• Followed safety protocols to reduce operating risks on press machinery.
• Operated press to achieve highest print quality and productivity with minimal scrap.
• Changed screens and ink colors to meet project specifications.
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• Maintained a clean, organized workspace for efficient operation of all printing tasks.
• Improved customer satisfaction by delivering high-quality prints within tight deadlines.
• Consistently met strict quality assurance standards through rigorous inspection of completed work, ensuring internal customer satisfaction.
• Operated press to achieve highest print quality and productivity with minimal scrap.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Examined job orders to determine quantity, stock specifications, colors and special printing instructions.