Richard Greene

• Proved successful working within tight deadlines and fast-paced atmosphere
• Collaborated with team members to achieve target results
• Led projects and analyzed data to identify opportunities for improvement
• Maintained energy and enthusiasm in fast-paced environment

• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Increased sales by offering advice on purchases and promoting additional products.
• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new and potential customers.
• Prepared merchandise for sales floor by pricing or tagging
• Engaged with customers to build rapport and loyalty
• Helped customers locate products and checked store system for merchandise at other sites
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.

• Contacted customers by phone, email and in person to respond to inquiries.
• Supported the sales team in writing proposals and closing contracts.
• Desk deals to structure for Banks
• Getting deals approved
• Increased revenues 15% within the first year.
• Contacted customers by phone and email in response to inquiries.
• Promptly resolved all customer requests, questions and complaints.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Built relationships with customers and the community to establish long-term business growth.
• Attended sales training camp and brought best practices leadership back to the company.
• Increased customer service success rates by quickly resolving issues.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
• Oversaw automated tracking and documentation of data, client correspondence and office operations.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Worked with upper management to complete complex projects on tight budgets within specific timelines.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
• Served as corporate liaison for finance, IT and marketing departments.
• Performed wide-ranging administrative, financial and service-related functions.
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Oversaw sub-prime lending program for Wendle Ford/ Nissan dealership

• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Maintained records related to sales, returns and inventory availability.
• Prepared merchandise for sales floor by pricing or tagging
• Engaged with customers to build rapport and loyalty
• Helped customers locate products and checked store system for merchandise at other sites
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training

• Trained all incoming sales team members on selling cars on Internet.
• Appraised Vehicles
• Desking Manager included with job title
• Trained all salesman and Managers to used automotive Internet tools
• Built web sites for dealership with web masters
• Negotiated all programs that were used in our department.
• Built relationships with customers and community to establish long-term business growth.
• Contacted customers by phone and email in response to inquiries.
• Responsible for updated Inventory on Internet
• Reviewed operational records and reports to project sales and determine profitability.
• Developed comprehensive training program for new sales associates.
• Created and launched new online marketing strategies that resulted in sales increase.
• Supported sales team in writing proposals and closing contracts.
• Monthly ROI Reports
• Built relationships with customers and community to establish long-term business growth.
• Attended sales training camp and brought best practices leadership back to my company.
• Exceeded regional annual sales targets.
• Supervised sales force of 30+ sales associates.

Sales Consultant

• Contacted customers by phone, email and in person.
• Increased revenues as a Sales consultant.
• Promptly resolved all customer requests, questions and complaints.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.Built relationships with customers and the community to establish long-term business growth.
• Attended sales training camp and brought best practices leadership back to the company.

• Contacted customers by phone, email, and in person.
• Increased revenues as a Sales consultant.
• Promptly resolved all customer requests, questions, and complaints.
  
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Built relationships with customers and the community to establish long-term business growth.
• Attended sales training camp and brought best practices leadership back to the company.

• Communicated with general managers and facility teams regarding upcoming repairs and projects.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
• Served as point of contact for internal and external customers seeking support and information.
• Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
• Assisted with meetings and conference room reservations.
• Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
• Prepared action plans to establish procedures for various emergency situations.
• Prepared reports and schedules with accuracy.
• Reviewed and oversaw construction and renovation projects.
• Held classes to teach staff facility procedures.

• Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
• Collaborated with performers and producers to determine and achieve desired sound for production.
• Attended regular practices and private lessons to hone skills.
• Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm and tempo.
• Positioned members within groups to obtain balance among instrumental or vocal sections.
• Wrote and arranged Type and Type music in original styles.
• Accompanied morning worship services on Instrument as part of worship team.
• Scored compositions for consistency with instrumental and vocal capabilities.
• Rewrote original scores to adapt to different musical genres and styles.
• Worked on tours, recordings and film orchestrations.
• Maintained private studio with range of Number to Number clients per month.
• Assigned and reviewed staff work in such areas as scoring, arranging and copying music.
• Communicated with distributors and label representatives to obtain new music.
• Coordinated and organized tours or hired touring companies to arrange concert dates, venues and accommodations for longer tours.

• Scheduled rehearsals with other musicians and choirs.
• Performed in Number shows.
• Practiced Number hours per week to maintain and improve technical skills.
• Selected appropriate pieces to meet performance needs and showcase skills.
• Conducted ensemble at rehearsals and during both live and recorded performances.
• Specialized in both classical and contemporary music.

• Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
• Arrived on time to customer appointments.
• Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
• Upheld high standards of cleanliness, sanitation and service.
• Transported high-value clients with professionalism and discretion.
• Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
• Helped passengers with luggage, collected fares and politely answered questions.
• Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
• Read maps and followed written and verbal geographic directions.

• Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
• Arrived on time to customer appointments.
• Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
• Upheld high standards of cleanliness, sanitation and service.
• Transported high-value clients with professionalism and discretion.
• Calculated rides costs, received money and returned change.
• Checked in with dispatch to determine schedule and planned pickups.
• Answered, scheduled and responded to reservation calls at specific times and locations.
• Completed individual and business documentation on-time and with minimal errors.
• Operated party vehicles, buses, and town cars.