Richard Grieser
Pensacola,FL
Summary
Dynamic Assistant Bar Manager at Vinyl Music Hall with a proven track record in boosting bar revenue through innovative promotions and exceptional customer service. Skilled in problem-solving and social media marketing, I fostered a loyal clientele and enhanced team collaboration, ensuring a positive and efficient work environment.
Professional with experience in hospitality management. Proven ability to enhance customer satisfaction and ensure smooth operations. Strong focus on team collaboration and achieving results, adaptable with changing needs. Skilled in staff training, inventory control, and resolving conflicts, known for reliability and leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Bar Manager
Vinyl Music Hall / Bside
02.2015 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.
- Maximized profit margins by negotiating competitive pricing with suppliers and managing inventory levels.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bartender
Badlands Roadside Bar
08.2019 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Bartender
Play Bar Arcade
01.2016 - 03.2018
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Education
Associate of Science - Cyber Security
Pensacola State College
Pensacola, FL12-2026
High School Diploma -
Chipley High School
Chipley, FL05-2004
Skills
- Social media marketing
- Customer service
- Problem-solving
- Customer relationship building
- Time management
- Decision-making
- Clear communication
- Outgoing personality
- Reliable and responsible
- Adaptability and flexibility
- Attention to detail
- Organizational skills
Certification
- Certified CompTia A+ Core 1
- Certified CompTia Tech +
- Certified CompTia Digital Literacy Pro
- Many More In Progress
Timeline
Bartender
Badlands Roadside Bar
08.2019 - 09.2023
Bartender
Play Bar Arcade
01.2016 - 03.2018
Assistant Bar Manager
Vinyl Music Hall / Bside
02.2015 - Current
Associate of Science - Cyber Security
Pensacola State College
High School Diploma -
Chipley High School